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ago"]},"Ci9DQUlRQUNvZENodHljRjlvT2tVeVVqSktWekI0TkhkNFJrWXRVMFZmVEhCcGJIYxAB":{"sentiment":"negative","sentiment_score":-0.93,"aspects_mentioned":["communication","courtesy","responsiveness","technical_knowledge","professionalism","problem_resolution","pricing","scheduling"],"entities":{"technicians":["Josh","Brad"],"services":["personal-injury-litigation","case-settlement","trial-representation"],"problems":["unresponsive-attorney","rude-and-disrespectful-paralegal","poor-trial-arguments","unqualified-medical-witness","unfair-settlement-distribution","cancelled-court-dates","neck-and-back-injuries-unresolved"]},"one_line_summary":"Client describes nearly three years of poor communication, disrespectful staff, weak trial preparation, and an unfair settlement split with Smith, Feddeler & Smith.","key_phrases":["called Josh 8 times and couldn't get him","she called me names and told me my calls weren't important enough","Brad had a doctor who couldn't even give proper testimony","he got more money than I did"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0S1pYVjNiR28yVlZkUlZUZHZZbk5qVWpkMlYxRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT21JNFdIUXlhMHRwWjNSc2FXWk1iRzEzTWxoMmRVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Brad"],"services":["workers-compensation"],"problems":["workplace-injury","workers-compensation-claim"]},"one_line_summary":"Client praises Brad Smith for his thorough, zealous representation in a workers compensation case resulting in a satisfying outcome.","key_phrases":["Brad was thorough","worked zealously on my case","very happy with his professionalism","results of my case"]},"ChZDSUhNMG9nS0VLNmY1SjZkd3FlNURBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","responsiveness","courtesy"],"entities":{"technicians":["Ginger"],"services":["settlement-process"],"problems":["difficult-personal-circumstance-requiring-legal-settlement"]},"one_line_summary":"Ginger Smith provided prompt, professional, and compassionate guidance throughout the client's settlement process during a difficult time.","key_phrases":["answered all my questions promptly","very professional and caring","treated like a person","very difficult time in my life"]},"ChdDSUhNMG9nS0VQclY3OW02eHItZmtnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":["Kevin"],"services":["personal-injury-representation"],"problems":["accident-related-legal-needs"]},"one_line_summary":"Client praises attorney Kevin Ballentine and the Smith, Feddeler & Smith team for their helpfulness, patience, and support throughout a personal injury case.","key_phrases":["extremely helpful and patient","always there to assist me","put my mind at ease","highly recommend Kevin and Smith, Feddeler & Smith"]},"ChZDSUhNMG9nS0VJQ0FnTURvcW9PcERBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":["Brad","Guy"],"services":["personal-injury-settlement","medical-care-coordination"],"problems":["personal-injury-claim-requiring-medical-care-and-settlement"]},"one_line_summary":"Client praises Brad and Guy Smith for their honest, hardworking approach over 16 years, resulting in a settlement $30K above expectations.","key_phrases":["Honest, Hardworking team","settlement was 30k more than I had expected","best medical care needed","16 years this firm got me"]},"ChdDSUhNMG9nS0VJQ0FnTUNJNnFPQnJ3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Brad"],"services":["personal-injury-litigation","legal-representation"],"problems":["complex-legal-case-against-a-tough-opposing-lawyer","rights-dispute"]},"one_line_summary":"Client praises Brad Smith and the legal team for skillfully handling a complex case and securing a well-deserved victory.","key_phrases":["regain my rights","challenging battle against a tough opposing lawyer","took on this complex case with skill and determination","truly exceptional"]},"ChZDSUhNMG9nS0VJQ0FnTUR3NGJ2ZUtnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","responsiveness","communication"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Reviewer praises the firm for being kind, helpful, and consistently responsive to client calls and questions.","key_phrases":["so kind and helpful","always return your calls","answer your questions","recommend them for legal help"]},"ChdDSUhNMG9nS0VJQ0FnSURQMmItTTlBRRAB":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["communication","problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":["Balentine","Jo"],"services":["workers-compensation","personal-injury"],"problems":["poor-communication-between-attorney-and-paralegal","client-forced-to-do-legwork-on-medical-bill","inadequate-settlement-outcome","family-members-poorly-represented-in-personal-injury-case"]},"one_line_summary":"Customer praises the firm's workers' comp work but criticizes poor communication and client neglect in personal injury cases, where they and their family received inadequate representation.","key_phrases":["communication was horrendous","had to do some of the leg work","totally screwed them over","recommend for workmen's comp but not personal injury"]},"ChZDSUhNMG9nS0VJQ0FnSUQzMXAyYmFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","responsiveness","professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client is highly satisfied midway through their case, praising the firm's knowledge and accessibility.","key_phrases":["absolutely nothing but praise","knowable about what they are doing","very excessible to you","best decision I ever made"]},"ChZDSUhNMG9nS0VJQ0FnSUNYcnA2clRBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Feddeler","Aurora"],"services":["legal-case-representation"],"problems":[]},"one_line_summary":"The client expresses deep appreciation for the attentive care provided by Attorney Feddeler and Aurora on their case.","key_phrases":["appreciate so much the care","Attorney Feddeler and Aurora","very happy"]},"ChZDSUhNMG9nS0VJQ0FnSUNuek5yTkZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","problem_resolution","professionalism"],"entities":{"technicians":["Julie"],"services":["workers-compensation-claim","wrongful-termination"],"problems":["workplace-accident","fired-due-to-workplace-injury"]},"one_line_summary":"Warren praises attorney Julie Ervin for her timely communication and successful resolution of his workplace accident and wrongful termination claim.","key_phrases":["workplace accident and subsequently fired","Julie Ervin helped me out so much","in a timely manner gave me updates","I received compensation"]},"ChZDSUhNMG9nS0VJQ0FnSURiNjV2d1h3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","responsiveness","scheduling","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Smith"],"services":["workers-compensation","workplace-injury-claim"],"problems":["workplace-injury","delayed-medical-appointments","workers-comp-scheduling-issues","permanent-damage-due-to-treatment-delays"]},"one_line_summary":"Diana praises Smith Feddeler & Smith for their knowledge, responsiveness, and advocacy in her ongoing workers' compensation case, regretting only that she didn't retain them sooner.","key_phrases":["my only regret is not retaining them from the start","knowledgeable, fast acting and concerned with my health","they always respond right back to me","wouldn't even be this far without them"]},"ChZDSUhNMG9nS0VJQ0FnSURiaUpfSWNREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Feddeler"],"services":["workers-compensation"],"problems":["workers-compensation-claim"]},"one_line_summary":"Client praises Attorney Feddeler and the entire office for exceptional communication and successfully resolving a workers' comp case to their satisfaction.","key_phrases":["nothing short of amazing","told him what I wanted and he made it happen","never left confused, uncertain, or had any questions unanswered","10/10"]},"ChZDSUhNMG9nS0VJQ0FnSUNieWFTOUhBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURyak5pLTlRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURMak1TbG1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Nelson","Lynn"],"services":["legal-case-representation"],"problems":["unspecified-legal-case"]},"one_line_summary":"Client warmly thanks attorneys Nelson and Lynn for their leadership, clear communication, and support throughout her legal case.","key_phrases":["leadership and help with my legal case","explained everything to me","made sure that I understand","thank God for having the both on my side"]},"ChdDSUhNMG9nS0VJQ0FnSURMMUpTTGxRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Reviewer praises the firm for being compassionate, understanding, and communicative, and highly recommends them.","key_phrases":["compassionate, understanding","very responsible communication","highly recommend them at any time"]},"ChZDSUhNMG9nS0VJQ0FnSUNkdnJ1blRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Brad","Aline"],"services":["disability-case"],"problems":["disability-claim"]},"one_line_summary":"Client praises Brad Smith and team member Aline for their excellent work on a disability case and strongly recommends the firm.","key_phrases":["thank Brad Smith on my disability case","Brad and his team have done a very good job","They will get what you deserve","no further look for Smith Feddeler Smith"]},"ChdDSUhNMG9nS0VJQ0FnSUN6OC1ibjdBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","communication"],"entities":{"technicians":[],"services":["case-settlement"],"problems":[]},"one_line_summary":"Client had a great experience with the firm, praising that they delivered on their promises and successfully settled the case.","key_phrases":["Great Experience","Delivered just what they said","Case Settled"]},"ChZDSUhNMG9nS0VJQ0FnSUNUc3NxYVF3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":["unspecified-legal-need"]},"one_line_summary":"Client highly recommends Smith, Feddeler & Smith as a great law firm that came through in their time of need.","key_phrases":["great law firm","in my hour of need","would recommend to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURqajVUaEZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Julia"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer gives the highest praise to Julia and the entire Smith, Feddeler & Smith team, wishing they could give more than 5 stars.","key_phrases":["They need 10 stars","Thank you Julia","everyone at Smith Feddler and Smith"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5Nlk3NEZREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Joshua","Stefanie"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises Joshua Nelson and Stefanie Rosabal for their patience and thorough communication throughout the legal process.","key_phrases":["working with Joshua Nelson and Stefanie Rosabal was a pleasure","patient and answered the many questions","throughout the process"]},"ChdDSUhNMG9nS0VJQ0FnSUM5MS02ZW5BRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["case-representation"],"problems":[]},"one_line_summary":"Client expresses strong satisfaction with the firm's understanding and supportive approach to handling their case.","key_phrases":["very understanding and on your side","happy I came here","get my case done","I love this place"]},"ChZDSUhNMG9nS0VJQ0FnSUM5X2VuUE9nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Kevin"],"services":["auto-accident-injury-claim","personal-injury-representation","insurance-negotiation"],"problems":["auto-accident-causing-multiple-injuries","medical-procedures-required","insurance-compensation-dispute"]},"one_line_summary":"Client praises Kevin Balentine for diligent communication and successfully securing fair compensation after an auto accident with multiple injuries.","key_phrases":["diligent in keeping me up to date","fought with the insurance company","fair compensation","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUM5eWFIRk5REAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-settlement","legal-representation"],"problems":["legal-situation-requiring-settlement-recovery"]},"one_line_summary":"Client praises the firm for their responsiveness and successful recovery settlement in her legal case.","key_phrases":["very responsive to my questions and concerns","obtaining a recovery settlement","loved working with these professionals","helping me with my legal situation"]},"ChdDSUhNMG9nS0VJQ0FnSUM5M3JIQnN3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Julia","Mr"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises Julia and Mr. Feddler for handling their case amazingly.","key_phrases":["handle my case amazing","Julia and Mr Feddler"]},"ChZDSUhNMG9nS0VJQ0FnSURkdHFQbERREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":[],"services":["workers-compensation"],"problems":["workers-compensation-claim"]},"one_line_summary":"Client praises the firm for being kind, helpful, and securing a great workers' comp settlement.","key_phrases":["very nice and super helpful","great settlement","workmans comp case"]},"ChdDSUhNMG9nS0VJQ0FnSUNkLXM3WjJ3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Scott"],"services":["workers-compensation","deposition-preparation"],"problems":["work-injury-claim"]},"one_line_summary":"Client praises attorney Scott for going above and beyond in preparing them for their deposition in a work injury case, calling the firm family.","key_phrases":["went above and beyond","prepared for my deposition","more than a law firm to me it's FAMILY","It's A Blessing To Have This Law Firm On My Side"]},"ChdDSUhNMG9nS0VJQ0FnSUR0Nll6ZnBRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer highly recommends the firm for its quality legal service, Spanish-language support, and non-discriminatory treatment of all clients.","key_phrases":["Good lawyers good service","always by law","they speak Spanish","they do not decriminate anyone"]},"ChdDSUhNMG9nS0VJQ0FnSUR0MmMtNGtBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises the firm's hardworking team and expresses satisfaction with their overall experience.","key_phrases":["Excellent hard working team","pleasure doing business with them","Thanks everyone"]},"ChdDSUhNMG9nS0VJQ0FnSUN0OTZxYnBRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Nicolette"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises Nicolette for her professionalism, guidance, and thorough communication throughout the case.","key_phrases":["such a pleasure to work with","took the time to guide me through my case","felt confident having her on my side","Professionalism at it's best"]},"ChZDSUhNMG9nS0VJQ0FnSUN0MF8zTVhREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Julia"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises Julia and the team for their attentiveness, support, and willingness to listen throughout the process.","key_phrases":["great person to work with","always there for any questions","listen to me vent","appreciate all that this team has done"]},"ChZDSUhNMG9nS0VJQ0FnSUNOLWFqQmNnEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","technical_knowledge","communication"],"entities":{"technicians":["Carl"],"services":["personal-injury-representation","workplace-injury-claim"],"problems":["struck-in-back-by-student","ongoing-back-pain","hip-and-leg-pain","scheduled-for-surgery","inadequate-legal-representation"]},"one_line_summary":"Client feels attorney Carl Feddeler failed to pursue her workplace injury claim effectively, leaving her to rely on opposing counsel for any recovery while still being charged fees.","key_phrases":["NOT going to get any money","opposing attorney helped me get some money","still had to pay Feddeler","Feddeler gets a zero star"]},"ChZDSUhNMG9nS0VJQ0FnSURGeUpPWVd3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","professionalism","technical_knowledge"],"entities":{"technicians":["Nelson"],"services":["workers-compensation"],"problems":["workers-compensation-claim"]},"one_line_summary":"Client praises Attorney Nelson and his staff for their transparency, professionalism, and prompt communication throughout a workers' compensation case.","key_phrases":["up front with everything","told me the good and told me the bad","got back to me within a day or sooner","definitely use this law office"]},"ChZDSUhNMG9nS0VJQ0FnSUNGczVtU0h3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","responsiveness","professionalism"],"entities":{"technicians":["Lynn","Nelson"],"services":["workers-compensation"],"problems":["workers-compensation-claim"]},"one_line_summary":"Client praises Lynn Davidson and Mr. Nelson for their kindness, clear communication, and swift handling of her workers' compensation case.","key_phrases":["never been advised and informed so well","takes his time with you and answers questions","got things done in a very short time","caring firm backing me"]},"ChdDSUhNMG9nS0VJQ0FnSUM1M3ZLMDZ3RRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism","communication","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["legal-representation"],"problems":["attorney-misrepresented-client-s-interests","opposing-party-allowed-to-use-lies-in-case","client-not-permitted-to-speak-for-themselves"]},"one_line_summary":"Client feels the attorney grossly misrepresented them, twisted words against them, and failed to act in their best interests.","key_phrases":["grossly misrepresented","will not let you speak for yourself","twists others' words and uses them against you","absolutely did NOT have my best interests in mind"]},"ChZDSUhNMG9nS0VJQ0FnSUM1cXVTc2RBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","responsiveness","professionalism"],"entities":{"technicians":["Carl","Julie"],"services":["workers-compensation","workplace-accident-case"],"problems":["work-accident"]},"one_line_summary":"Client highly recommends the firm for work accident cases, praising Julie and Carl for their attentiveness, patience, and consistent communication throughout the process.","key_phrases":["one of the best in our area","especially for cases of work accidents","always kept me informed","being understanding and patient with me"]},"ChZDSUhNMG9nS0VJQ0FnSURacWM3RVdREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":["Lyn","Joshua"],"services":["workers-compensation"],"problems":["workers-compensation-claim-denial","obtaining-proper-medical-treatment"]},"one_line_summary":"Client praises Lyn and Joshua for their relentless professional efforts in fighting a difficult workers compensation case.","key_phrases":["can't get a more professional team","hold them to the flame","get you the best treatment possible","put all their effort into getting the best results"]},"ChdDSUhNMG9nS0VJQ0FnSUNaczg2MW1BRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer briefly praises the firm's team with a positive five-star rating.","key_phrases":["Great team"]},"ChdDSUhNMG9nS0VJQ0FnSUNwM2NycXF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","communication","responsiveness"],"entities":{"technicians":["Feddeler","Julia"],"services":["case-settlement"],"problems":[]},"one_line_summary":"Client praises Attorney Feddeler for quickly and efficiently settling her case, and compliments Julia for always being helpful and knowledgeable.","key_phrases":["awesome and very easy to work with","settled my case quickly and efficiently","whenever I had a question, she had the answer","Julia was also wonderful and very helpful"]},"ChdDSUhNMG9nS0VJQ0FnSURKa2IzQnB3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["workers-comp-representation"],"problems":["workers-compensation-claim-against-previous-employer"]},"one_line_summary":"Client praises Smith, Feddeler & Smith for their professionalism, constant communication, and successful representation in a first-time workers' comp case.","key_phrases":["aligned divinely with success","Constant communication, articulate staff","reputation that speaks volumes","seeking justice for the little guy"]},"ChZDSUhNMG9nS0VJQ0FnSURKb3JuUE5BEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNKb3I2TEp3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Client praises the firm for following through on their commitments and being proactive.","key_phrases":["do what they say","on the ball"]},"ChdDSUhNMG9nS0VJQ0FnSURSX01EYjVnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNSc3Q3TldnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy","responsiveness"],"entities":{"technicians":["Guy","Brad","Amy","Lynn","Terri","Jean","George","Debbie","Ginger"],"services":["workers-compensation","social-security-disability","settlement-negotiation"],"problems":["workers-comp-case","disability-social-security-approval","13-year-legal-ordeal"]},"one_line_summary":"A client of 13 years praises the firm's entire team for guiding her through a workers' comp case and disability approval to a favorable settlement.","key_phrases":["thirteen year ordeal","helped me navigate and come to a favorable conclusion","felt like part of a team","guided us to the end"]},"ChdDSUhNMG9nS0VJQ0FnSUNSMEphUXJBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChRDSUhNMG9nS0VJQ0FnSURodjdSRhAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":["Bradley","Gail"],"services":["personal-injury-representation","insurance-claims","medical-care-advocacy"],"problems":["ongoing-personal-injury-case-requiring-medical-care","insurance-company-disputes"]},"one_line_summary":"A long-term client since 2008 praises attorney Bradley Guy Smith and paralegal Gail for their tireless advocacy, family-like communication, and successful fight for her medical care rights.","key_phrases":["feel like I am part of their family","she gives 120% or more","fights for me with the insurance company","I would not trust anyone else with my case"]},"ChdDSUhNMG9nS0VJQ0FnSURoeTd1UDB3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","responsiveness","technical_knowledge","professionalism"],"entities":{"technicians":["Scott","Gail"],"services":["personal-injury-case-management"],"problems":["ongoing-legal-case-in-process"]},"one_line_summary":"Client praises attorneys Scott Eldridge and Gail Scott for their thorough communication and timely responses during an ongoing case.","key_phrases":["answered all of my questions","timely response to my questions","very thorough while explaining","pleasure to work with"]},"ChZDSUhNMG9nS0VJQ0FnSURodzZXb2JnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","responsiveness","professionalism","problem_resolution"],"entities":{"technicians":["Joshua","Stefani"],"services":["workers-compensation","benefits-recovery"],"problems":["obtaining-owed-benefits-during-the-pandemic"]},"one_line_summary":"Ivan praises Joshua Nelson and Stefani Rosabal for their tireless dedication in securing all owed benefits throughout a long journey that included the COVID pandemic.","key_phrases":["never let me down","worked around the clock","put your trust and your time into","always having an answer for me"]},"ChdDSUhNMG9nS0VJQ0FnSURodnF5X3pnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","communication"],"entities":{"technicians":["Lynn","Joshua"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client praises the whole team, specifically highlighting Lynn Davidson and Joshua Nelson for their efficient responsiveness to calls and questions.","key_phrases":["whole team are great","always responds to my calls as efficiently as possible","Lynn Davidson","Joshua Nelson"]},"ChZDSUhNMG9nS0VJQ0FnSURoanZ2OE1nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Reviewer praises Smith, Feddeler & Smith for their professionalism, kindness, and dedication to taking care of clients.","key_phrases":["extremely professional and kind","amazing place and people to work with","staff who will take care of you"]},"ChdDSUhNMG9nS0VJQ0FnSURoMnV6U3BnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Kevin"],"services":["personal-injury-case-representation"],"problems":["unspecified-legal-case-requiring-representation"]},"one_line_summary":"Client highly recommends attorney Kevin L. Balentine for keeping her informed and achieving an outstanding case result.","key_phrases":["kept me updated throughout the process","my case turned out better than I could've hoped for","very reliable, gets great results","Highly Recommended"]},"ChZDSUhNMG9nS0VJQ0FnSURob3M2dFFREAE":{"sentiment":"negative","sentiment_score":-1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"1-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQtaGV6TkNBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises Smith, Feddeler & Smith as awesome, professional lawyers who deliver results.","key_phrases":["awesome lawyers","professional","get the job done"]},"ChZDSUhNMG9nS0VJQ0FnSUMta2JDYmJBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Kevin","Jo"],"services":["personal-injury-representation","accident-claim"],"problems":["personal-injury-accident-claim","obstacles-from-pandemic-and-hurricanes","need-for-medical-care"]},"one_line_summary":"Client praises attorneys Kevin Balentine and Jo Wamsley for their patience, communication, and successful resolution of a long personal injury case despite pandemic and hurricane setbacks.","key_phrases":["extremely grateful and so appreciative","kept me at peace","came out on top in the end","Always had me in the loop"]},"ChdDSUhNMG9nS0VJQ0FnSURlMHFieWtnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Julia"],"services":["legal-assistance","personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises the firm's personalized attention and specifically highlights legal assistant Julia Ervin as exceptional help with their case.","key_phrases":["great personal attention","most amazing help you could ask for","legal assistance handled very well","thank you for everything"]},"ChdDSUhNMG9nS0VJQ0FnSUR1N05lQ2l3RRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution","responsiveness"],"entities":{"technicians":["Brad"],"services":["legal-representation"],"problems":["attorney-not-advocating-for-client-s-needs","perceived-bias-toward-corporations","unwillingness-to-listen-to-client"]},"one_line_summary":"Reviewer strongly criticizes attorney Brad for incompetence, failure to advocate for the client, and the firm's dismissive response to negative feedback.","key_phrases":["doesn't work for his client's needs","paid for by the bigger corporations","unwillingness to listen","write off a review as fake"]},"ChdDSUhNMG9nS0VJQ0FnSURPd3QyYzhBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQyMV9QdVFREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Scott","Ashley"],"services":["legal-consultation","case-evaluation"],"problems":["needed-clarification-on-legal-options"]},"one_line_summary":"Client praises Mr. Scott and Ashley for clearly explaining legal options, listening attentively, and providing a thorough understanding of their case.","key_phrases":["clearly explain our options","not interrupting or brushing us off","I was heard and understood","attention to detail"]},"ChZDSUhNMG9nS0VJQ0FnSUQyMWJpcVhREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client expresses gratitude to the entire team after successfully concluding their case.","key_phrases":["The Best","Ty to every one","My case is Over"]},"ChdDSUhNMG9nS0VJQ0FnSURXZ2FpSXlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["disability-benefits","workers-compensation"],"problems":["wife-unable-to-work-or-get-a-job","needed-income-replacement"]},"one_line_summary":"Customer highly recommends the firm after they successfully helped his wife obtain income benefits when she was unable to work.","key_phrases":["best law firm ever","fight for you","knowledge and skills needed","staff is super nice and polite"]},"ChZDSUhNMG9nS0VJQ0FnSURtbDRhWkZREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURtcWVueGFBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Carl","Julia"],"services":["workers-compensation-settlement"],"problems":["workers-compensation-claim"]},"one_line_summary":"Client praises Smith, Feddeler & Smith for professional, communicative handling of a successful workers' compensation settlement with attorney Carl Feddeler and assistant Julia Ervin.","key_phrases":["professional, friendly and always kept me updated","case was eventually settled and all went smooth","great with the back and forth communication","Carl Feddeler and his assistant Julia Ervin"]},"ChdDSUhNMG9nS0VJQ0FnSURtMXBfcG53RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Nelson","Rosabal"],"services":["workers-compensation"],"problems":["work-comp-case"]},"one_line_summary":"Customer praises the professionalism and kindness of attorneys Nelson and Rosabal in handling her workers' compensation case.","key_phrases":["staff and attorneys very professional and kind","answered all my question","wonderful staff","thank you Mr. Nelson and Mrs. Rosabal"]},"ChZDSUhNMG9nS0VJQ0FnSURtalBfUGJBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"The client expresses deep gratitude for the firm's dedication and perseverance throughout their case.","key_phrases":["all your hard work","standing when I would have gave up","thanks for"]},"ChdDSUhNMG9nS0VJQ0FnSUNtLTVqd2dBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNtMjRQVTFRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNtM2RPaEJnEAE":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":["unresolved-case-over-18-years"]},"one_line_summary":"Customer expresses dissatisfaction after an 18-year attorney-client relationship, suggesting others could find better representation.","key_phrases":["had him on my case for 18 years","people can do better","I think people can do better"]},"ChdDSUhNMG9nS0VJQ0FnSURHMDhhWHhBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Joshua","Tynasha"],"services":["workers-compensation"],"problems":["navigating-florida-workers-compensation-system","injured-worker-seeking-benefits"]},"one_line_summary":"Client highly recommends Joshua Nelson and his assistant Tynasha for their helpful navigation of Florida's complex workers compensation system.","key_phrases":["VERY HELPFUL Navigating the COMPLEX WORK COMP SYSTEM","Corporate Protection Against Injured Workers","HIGHLY RECOMMEND THIS LAW FIRM AND TEAM","DEALING WITH WORK COMP IN THE STATE OF FLORIDA IS A NIGHTMARE"]},"ChdDSUhNMG9nS0VJQ0FnSUNHOF9MTnpnRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURDbE1yQ1lnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQ2Z2UyS21nRRAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"2-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNxbDcyZkNnEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer gives a brief but strong endorsement of Smith, Feddeler & Smith, P.A.","key_phrases":["Pick them"]},"ChdDSUhNMG9nS0VJQ0FnSURLbGFUVnh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism","courtesy"],"entities":{"technicians":[],"services":["workers-compensation","long-term-case-management"],"problems":["work-related-injury","permanent-brain-damage","caregiver-support-needs"]},"one_line_summary":"The firm handled the reviewer's uncle's workers' compensation case for over 30 years following a severe work injury, going above and beyond to secure the care and support he needed.","key_phrases":["fought extremely hard for my uncle","over 30 years this law group has handled my uncles workman's comp case","gone above and beyond","never would have been able to get the care and support he needed and deserved"]},"ChZDSUhNMG9nS0VJQ0FnSURLX3NIRFZBEAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Julie","Carl"],"services":["personal-injury-representation"],"problems":["unspecified-legal-matter-requiring-advocacy"]},"one_line_summary":"Client expresses gratitude toward Julie and Carl for doing everything possible despite frustrations with the legal system.","key_phrases":["did everything they could for me","I am Grateful","the system sucks","they will get u what they can"]},"ChZDSUhNMG9nS0VJQ0FnSURLekxfYWJREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["Shelby","Mark"],"services":[],"problems":[]},"one_line_summary":"Customer praises Shelby and Mark for being helpful, amazing, and fast-working.","key_phrases":["so helpful and amazing","so fast working","Shelby and Mark"]},"ChdDSUhNMG9nS0VJQ0FnSURLcEtXYWx3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Client expresses deep gratitude for the firm's dedication and professionalism.","key_phrases":["so grateful","your dedication","professionalism","Thank you so much"]},"ChZDSUhNMG9nS0VJQ0FnSUNLdmE2bWN3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client expresses gratitude for the firm's hard work, professionalism, and dedication to both the client and the community.","key_phrases":["hard work and the professionalism","all that they've done and continue to do","for me and the community","long life in business"]},"ChdDSUhNMG9nS0VJQ0FnSUNLa3BLeXF3RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":["Smith"],"services":["personal-injury-settlement","legal-representation"],"problems":["alleged-malpractice","alleged-breach-of-contract","swindled-at-settlement","lied-to-by-attorney"]},"one_line_summary":"Customer alleges they were lied to and swindled at settlement, claims the firm refused to rectify the situation, and intends to pursue malpractice and Florida Bar complaints against Mr. Smith.","key_phrases":["lied to and swindled at settlement time","refused to make things right","smooth as silk on the outside but without true integrity","hire another attorney to sue Mr. Smith for malpractice"]},"ChdDSUhNMG9nS0VJQ0FnSUR5eDdIUHRBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUR5amFmeFh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Capron","Vickie"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Reviewer praises attorney Mr. Capron and secretary Vickie Lawton for their wonderful, understanding, and joyful service.","key_phrases":["wonderful and understanding","a joy to work with","highly recommend this firm"]},"ChdDSUhNMG9nS0VJQ0FnSUR5MmJ6d3FBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":["Kevin","Jo"],"services":["personal-injury-representation","automobile-accident-claim","cervical-surgery-injury-case"],"problems":["rear-end-automobile-accident","serious-injuries-from-collision","anterior-cervical-discectomy-and-fusion-surgery"]},"one_line_summary":"Client praises attorney Kevin Balentine and paralegal Jo Wamsley for their tireless, expert support throughout a serious auto accident injury case involving spinal surgery.","key_phrases":["worked tirelessly to ensure all my needs were met","expertise and years of experience fortified my case","stood by me every step of the way","you're on the Winning Team"]},"ChZDSUhNMG9nS0VJQ0FnSUR5bXJ6cWFnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Mark","Amy"],"services":["workers-compensation","workplace-injury-claim"],"problems":["workplace-injury","multi-year-employer-dispute-over-work-related-injury"]},"one_line_summary":"Client praises attorney Mark Capron and paralegal Amy Davis for their knowledge, attentiveness, and compassionate handling of a long-running workplace injury case.","key_phrases":["guided me through the entire process","treated me with the upmost respect","not just another case","always a listening ear"]},"ChdDSUhNMG9nS0VJQ0FnSUR5a3NYUXRnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","punctuality"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Reviewer praises the firm as professional, personable, prompt, knowledgeable, and courteous.","key_phrases":["Professional and personable","Prompt, knowledgeable and courteous","courteous firm"]},"ChdDSUhNMG9nS0VJQ0FnSUN5aTg3eW1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism","responsiveness"],"entities":{"technicians":["Capron","Amy","Shelby"],"services":["workers-comp-representation"],"problems":["first-legal-situation","workers-compensation-issue"]},"one_line_summary":"First-time legal client praises the entire team at Smith, Feddeler & Smith for their helpfulness, understanding, and professionalism in a workers comp case.","key_phrases":["nothing but amazing","very helpful and very understanding","Mr Capron, Amy, and Shelby have been fantastic","quick to transfer you to whomever you need"]},"ChdDSUhNMG9nS0VJQ0FnSUN5M2M2N2xnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer briefly praised the firm as a great team.","key_phrases":["Great team"]},"ChZDSUhNMG9nS0VJQ0FnSUN5a3ZQOFJnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Balentine"],"services":["legal-case-representation"],"problems":[]},"one_line_summary":"Reviewer praises Mr. Balentine's attentiveness and detailed explanations, along with the staff's professionalism and respect.","key_phrases":["very attentive","explains each detail related to your case","extremely professional and respectful"]},"ChZDSUhNMG9nS0VJQ0FnSUN5OVBUc1RnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","communication","courtesy"],"entities":{"technicians":["Mark","Jo"],"services":["personal-injury-representation","dog-bite-claim","insurance-dispute"],"problems":["pit-bull-attack","dog-owner-avoiding-liability","no-proper-home-insurance-to-cover-dog-attacks"]},"one_line_summary":"Client praises Attorney Mark Capron and paralegal Jo for their expert legal knowledge, courtroom preparedness, and compassionate advocacy throughout a difficult 2.5-year pit bull attack case.","key_phrases":["exemplary knowledge of the law","impressive court demeanor","Mark stood fast and continue to advocate for me","compassionate individual who truly cared"]},"ChdDSUhNMG9nS0VJQ0FnSUN5eFBtWmtBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURTNW9tcXVBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["workers-compensation"],"problems":["work-comp-case"]},"one_line_summary":"The reviewer praises the law firm for giving his wife undivided attention on her workers' compensation case.","key_phrases":["undivided attention","work comp case","we are grateful","this law firm"]},"ChZDSUhNMG9nS0VJQ0FnSURTNXJLYVFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","responsiveness","professionalism"],"entities":{"technicians":["Carl","Julia"],"services":["workers-compensation","personal-injury"],"problems":["workers-comp-not-paying-a-bill-from-previous-appointment","needed-to-get-in-for-an-important-doctor-appointment"]},"one_line_summary":"Long-time client praises attorney Carl and assistant Julia for quickly resolving a workers' comp billing issue and securing a critical doctor's appointment.","key_phrases":["bent over backward to help me","within 10 mins she had taken care of the problem","used Carl twice and now for a 3rd time","will always use their law firm"]},"ChdDSUhNMG9nS0VJQ0FnSUNpN2RmS3lBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Lynn"],"services":["personal-injury-representation","burn-accident-claim"],"problems":["burn-accident","quality-of-life-concerns"]},"one_line_summary":"Client praises Lynn and the firm for their exceptional support and dedication in handling a serious burn accident case.","key_phrases":["such a blessing","quality of life has been in the hands of her and the firm","all they have done and continue to do","commend the team"]},"ChZDSUhNMG9nS0VJQ0FnSUNpeWVuWVNnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Nelson"],"services":["personal-injury-representation"],"problems":["difficult-multi-year-legal-matter-affecting-client-and-family"]},"one_line_summary":"The client expresses deep gratitude to Attorney Nelson and his staff for going above and beyond during a difficult multi-year legal journey.","key_phrases":["went above and beyond for me","words can not express the gratitude","kept telling me it will be ok","no one has cared for me the way you all did"]},"ChdDSUhNMG9nS0VJQ0FnSUNpNFptbnVRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","communication"],"entities":{"technicians":["Bradley","Elizabeth"],"services":["personal-injury-representation","medical-treatment-oversight"],"problems":["need-for-legal-representation","medical-treatment-concerns"]},"one_line_summary":"Client praises attorney Bradley Smith and paralegal Elizabeth Saldana for their professionalism, care, and quick responsiveness throughout her case.","key_phrases":["very professional","concerned all the time about my medical treatment","respond as soon as possible","found the greatest Lawyer Bradley Smith and Paralegal Elizabeth Saldana"]},"ChdDSUhNMG9nS0VJQ0FnSUNpd2J5OTh3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNpbXUzSERBEAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["responsiveness","problem_resolution","communication"],"entities":{"technicians":[],"services":["legal-representation"],"problems":["calls-not-returned-promptly","inadequate-case-assistance"]},"one_line_summary":"Client is dissatisfied with the firm's slow call-back response and lack of meaningful help with their case.","key_phrases":["not happy with service","calls are not returned quick","not a big help on my case"]},"ChZDSUhNMG9nS0VJQ0FnSUQ4LV9XaEdREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Feddeler","Ervin"],"services":["workers-compensation"],"problems":["workers-compensation-claim-for-grandfather"]},"one_line_summary":"Reviewer praises Mr. Feddeler and Ms. Ervin for patiently explaining the workers' comp process and supporting her grandfather through a difficult time during the pandemic.","key_phrases":["took the time to explain everything","helping us especially thru the pandemic","truly awesome","new to all of this"]},"ChdDSUhNMG9nS0VJQ0FnSUM4bUtHNHV3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the firm's attentive staff and consistent responsiveness in follow-up communication.","key_phrases":["always attentive staff","great with replies and follow up"]},"ChZDSUhNMG9nS0VJQ0FnSURjeEp5ZU5nEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"The reviewer had a positive experience and felt the firm genuinely worked on their behalf.","key_phrases":["Great","they work for u"]},"ChZDSUhNMG9nS0VJQ0FnSURzcElpU1B3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNzbU9leFBnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNNczlUdnNBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer strongly recommends Smith Feddeler when in need of an attorney.","key_phrases":["definitely recommend Smith Feddler","find yourself in need of an attorney"]},"ChdDSUhNMG9nS0VJQ0FnSUNNbVphX3F3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQwekppUVhBEAE":{"sentiment":"negative","sentiment_score":-1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"1-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQwc05MUFNBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Debbie","Mason"],"services":["disability-case"],"problems":["disability-claim"]},"one_line_summary":"Customer praises Debbie and Mr. Mason for their supportive and encouraging work on her disability case.","key_phrases":["great people","give me courage and strength","working on my disability case"]},"ChZDSUhNMG9nS0VJQ0FnSUQwd0phTFVBEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":["social-security-disability"],"problems":["social-security-disability-claim"]},"one_line_summary":"The reviewer states that Smith, Feddeler & Smith helped them with their Social Security Disability case.","key_phrases":["help me with my ssd"]},"ChdDSUhNMG9nS0VJQ0FnSUMwb2RuRjBnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUMwLXEtRmdBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Nelson","Steffanie"],"services":[],"problems":[]},"one_line_summary":"Customer praises Dr. Nelson and Steffanie for being very professional.","key_phrases":["SON MUY PROFESIONALES","Dr. Nelson","Steffanie"]},"ChdDSUhNMG9nS0VJQ0FnSURVOWR5NzVBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer praises the firm's staff for being great and working hard to help clients.","key_phrases":["great people","working hard to help"]},"ChZDSUhNMG9nS0VJQ0FnSURVNHJ6NmJ3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNVbU8tam1nRRAB":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer left a one-star rating with no substantive feedback.","key_phrases":["Not sure"]},"ChdDSUhNMG9nS0VJQ0FnSUNFMGYtU29BRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer gives a brief but strong endorsement, highly recommending the firm.","key_phrases":["Highly recommended"]},"ChZDSUhNMG9nS0VJQ0FnSURvdzllemVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":["ongoing-legal-dispute-requiring-sustained-advocacy"]},"one_line_summary":"Client praises the firm for its persistent advocacy and timely communication over multiple years of litigation.","key_phrases":["the fighting hasn't stopped","continue to fight and battle the other side","keep me posted as soon as something happens","lawyer that has their back"]},"ChZDSUhNMG9nS0VJQ0FnSUM0MlBPeFRREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNZNElyZWJ3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURvMjkySXZnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer expresses brief but positive satisfaction with the firm.","key_phrases":["Very happy"]},"ChZDSUhNMG9nS0VJQ0FnSURva19DUmRnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the helpful staff and convenient office locations at Smith, Feddeler & Smith.","key_phrases":["Love the staff","very helpful","convenient locations"]},"ChZDSUhNMG9nS0VJQ0FnSURvLVBlUlZnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Brad"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer praises Brad and his team for being transparent and providing strong support.","key_phrases":["very open","stand by you strong","Brad and his team"]},"ChZDSUhNMG9nS0VJQ0FnSUNvdGJfVVlBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Reviewer strongly recommends Smith, Feddeler & Smith based on a family member's positive experience with the firm.","key_phrases":["definitely recommend to anyone","helped a family member","very satisfied with Smith, Feddeler & Smith"]},"ChZDSUhNMG9nS0VJQ0FnSUNvOG9pZVR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy","responsiveness"],"entities":{"technicians":["Ed","Debbie"],"services":["social-security-disability-appeal","disability-benefits-claim"],"problems":["denied-disability-benefits-by-ssa","parkinson-s-disease"]},"one_line_summary":"Client with Parkinson's praises Ed Mason and Debbie Waterloo for successfully appealing an SSA disability denial over two years in a stress-free manner.","key_phrases":["denied disability by SSA","made the whole ordeal completely stress free","treated us like family going the extra mile","because of your hard work I am receiving the financial help I needed"]},"ChZDSUhNMG9nS0VJQ0FnSUNvc04zRlJREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURJOTZhTVVBEAE":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"3-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURJODlDT0x3EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","communication","pricing"],"entities":{"technicians":[],"services":["workers-compensation"],"problems":["attorney-client-conflict-of-interest","attorney-communicating-with-opposing-counsel-privately","refusal-to-transfer-client-records-to-new-representation","dissatisfaction-with-legal-representation"]},"one_line_summary":"Customer fired the firm over a perceived conflict of interest after overhearing their attorney speaking with opposing counsel, but was still required to pay and claims the firm refused to release personal records to new representation.","key_phrases":["overhearing a conversation between my attorney and the opposing attorney in the rest room","refused to share my personal info with my replacement representation","Fired them although I still had to pay them","sent them loads of business back then but no longer"]},"ChZDSUhNMG9nS0VJQ0FnSUR3MUszMFVBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNnMDluTVNBEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer briefly praises the staff as very nice people.","key_phrases":["Very nice people"]},"ChdDSUhNMG9nS0VJQ0FnSUNRbk1UTXBBRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses early satisfaction with the firm so far.","key_phrases":["so far so good"]},"ChZDSUhNMG9nS0VJQ0FnSURBamZLWVBBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism","courtesy"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"A long-time client praises the firm for its helpfulness, quick response times, and professional yet personal service.","key_phrases":["been my lawyers for years","go out of their way to help","very quick response times","very personal and professional"]},"ChZDSUhNMG9nS0VJQ0FnSURBcmNpVWFREAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses early satisfaction with the firm's services.","key_phrases":["so far so good","thanks"]},"ChZDSUhNMG9nS0VJQ0FnSURBXzlxQkJREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Mason","Debbie"],"services":["legal-consultation","legal-representation"],"problems":[]},"one_line_summary":"Customer praises attorney Mason's listening skills and advice, and highlights staff member Debbie's helpfulness, noting it is their current law firm.","key_phrases":["Mr Mason listened and gave great advice","Miss Debbie is very helpful","Currently my lawyers office"]},"ChdDSUhNMG9nS0VJQ0FnSUNRa2Jpa3BBRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Guy","Carol"],"services":["workers-compensation"],"problems":["poor-communication","aggressive-response-to-client-questions","unprofessional-behavior"]},"one_line_summary":"Reviewer reports that attorney H. Guy Smith was aggressive when questioned and that communication with his legal assistant Carol was terrible during a workers compensation case.","key_phrases":["almost threw me out of the office","dared to question his tactics","terrible communication","workers compensation case"]},"ChZDSUhNMG9nS0VJQ0FnSUN3a0wzT0J3EAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer briefly praises the staff at Smith, Feddeler & Smith for being very nice.","key_phrases":["Very nice people","this office"]},"ChZDSUhNMG9nS0VJQ0FnSURRNUwyVVd3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["legal-representation","client-consultation"],"problems":["sensitive-difficult-cases"]},"one_line_summary":"Client praises the firm for being competent, caring, and communicative, even for out-of-state clients handling sensitive cases.","key_phrases":["Competent, yet caring","great communication","Helpful even to out-of-state clients","pleasure to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURnOXFhYV93RRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the firm's staff as great and professional.","key_phrases":["Great professional people"]},"ChdDSUhNMG9nS0VJQ0FnSURBcmR1X3Z3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Reviewer praises the firm for doing right by clients and maximizing their outcomes.","key_phrases":["do what's right","get the most they can","for their clients"]},"ChZDSUhNMG9nS0VJQ0FnSUNnd09fX0xnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic five-star endorsement of the firm and its staff.","key_phrases":["Awesome place","Great staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNnNTRuZ3FnRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNndmFhRHFBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the firm as excellent with a wonderful and caring staff.","key_phrases":["Excellent company","Wonderful, caring staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNnbE1qNHF3RRAB":{"sentiment":"negative","sentiment_score":-1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"1-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURBbWVtWnhRRRAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a single-word negative review expressing dissatisfaction with the firm.","key_phrases":["Crappy"]},"ChdDSUhNMG9nS0VJQ0FnSUN3MXB1Q3RBRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"The reviewer briefly praises the firm, calling them great lawyers.","key_phrases":["Great lawyers"]},"ChZDSUhNMG9nS0VJQ0FnSUR3eXJYcUJBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","courtesy","communication","technical_knowledge"],"entities":{"technicians":["Guy"],"services":["personal-injury-representation"],"problems":["legal-case-requiring-aggressive-representation"]},"one_line_summary":"Client praises Guy Smith and the entire team for their dedication, friendliness, communication, and clean accessible offices.","key_phrases":["best attorneys I have ever worked with","bust their tails","made me feel at home comfortable","never feel rushed off the phone"]},"ChdDSUhNMG9nS0VJQ0FnSURnaWRYdDZnRRAB":{"sentiment":"negative","sentiment_score":-1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"1-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURncHBLNnZnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNndWZya0hREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURndDhfbFBnEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":["Carl"],"services":["workers-compensation"],"problems":["workers-compensation-claim"]},"one_line_summary":"Carl Feddeler helped the reviewer with their workers compensation case.","key_phrases":["Helped me with my workers compensation","Carl Feddeler"]},"ChdDSUhNMG9nS0VJQ0FnSURBNGJUMnFBRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer found the firm to be very helpful.","key_phrases":["Very helpful"]},"ChdDSUhNMG9nS0VJQ0FnSURBdGZhUjVRRRAB":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"3-star rating with no written review.","key_phrases":[]}},"faq":[{"question":"Is Smith, Feddeler & Smith, P.A. professional?","answer":"Based on 96 reviews mentioning professionalism & conduct, 91.7% report positive experiences. Customers frequently mention \"Great team\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tkRWRVbzBPV3RVUjJORE9XdGlORzFwV2tGd1RWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xwNlluUnFSelJSZDFNNVNESlBjMVJUTjE5dlYyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xCVlVuZDZhSFpQTTBkWVdsSnlRMG96WkhBNWFrRRAB"]},{"question":"Is Smith, Feddeler & Smith, P.A. good at communicating with customers?","answer":"Based on 62 reviews mentioning communication & updates, 83.9% report positive experiences. Customers frequently mention \"very open\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tkRWRVbzBPV3RVUjJORE9XdGlORzFwV2tGd1RWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xwNlluUnFSelJSZDFNNVNESlBjMVJUTjE5dlYyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xCVlVuZDZhSFpQTTBkWVdsSnlRMG96WkhBNWFrRRAB"]},{"question":"Is Smith, Feddeler & Smith, P.A. courteous and friendly?","answer":"Based on 48 reviews mentioning courtesy & friendliness, 95.8% report positive experiences. Customers frequently mention \"Great people!\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xwNlluUnFSelJSZDFNNVNESlBjMVJUTjE5dlYyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xCVlVuZDZhSFpQTTBkWVdsSnlRMG96WkhBNWFrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tWMU5IUlZjM2xHT0ZKeVRXWXpTRXN0VURFek1sRRAB"]},{"question":"Is Smith, Feddeler & Smith, P.A. effective at solving problems?","answer":"Based on 44 reviews mentioning problem resolution & effectiveness, 79.5% report positive experiences. Customers frequently mention \"Case Settled\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tkRWRVbzBPV3RVUjJORE9XdGlORzFwV2tGd1RWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xwNlluUnFSelJSZDFNNVNESlBjMVJUTjE5dlYyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tWMU5IUlZjM2xHT0ZKeVRXWXpTRXN0VURFek1sRRAB"]},{"question":"Is Smith, Feddeler & Smith, P.A. responsive and quick?","answer":"Based on 29 reviews mentioning responsiveness & speed, 89.7% report positive experiences. Customers frequently mention \"on the ball\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tkRWRVbzBPV3RVUjJORE9XdGlORzFwV2tGd1RWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xwNlluUnFSelJSZDFNNVNESlBjMVJUTjE5dlYyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tVeVVqSktWekI0TkhkNFJrWXRVMFZmVEhCcGJIYxAB"]},{"question":"Is Smith, Feddeler & Smith, P.A. knowledgeable and skilled?","answer":"Based on 22 reviews mentioning technical knowledge & expertise, 81.8% report positive experiences. Customers frequently mention \"knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xwNlluUnFSelJSZDFNNVNESlBjMVJUTjE5dlYyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tVeVVqSktWekI0TkhkNFJrWXRVMFZmVEhCcGJIYxAB","Ci9DQUlRQUNvZENodHljRjlvT21JNFdIUXlhMHRwWjNSc2FXWk1iRzEzTWxoMmRVRRAB"]},{"question":"Does Smith, Feddeler & Smith, P.A. handle client experience & satisfaction?","answer":"Client Experience & Satisfaction appears in 61 of 154 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tWMU5IUlZjM2xHT0ZKeVRXWXpTRXN0VURFek1sRRAB","ChZDSUhNMG9nS0VLNmY1SjZkd3FlNURBEAE","ChdDSUhNMG9nS0VQclY3OW02eHItZmtnRRAB"]},{"question":"Does Smith, Feddeler & Smith, P.A. handle staff & attorney professionalism?","answer":"Staff & Attorney Professionalism appears in 37 of 154 reviews, 94.6% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xwNlluUnFSelJSZDFNNVNESlBjMVJUTjE5dlYyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2taNFpGUjFlR2RmUldGNVVGVnBRa2N5V1RCak9WRRAB","Ci9DQUlRQUNvZENodHljRjlvT21JNFdIUXlhMHRwWjNSc2FXWk1iRzEzTWxoMmRVRRAB"]},{"question":"Does Smith, Feddeler & Smith, P.A. handle communication & responsiveness?","answer":"Communication & Responsiveness appears in 29 of 154 reviews, 89.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tkRWRVbzBPV3RVUjJORE9XdGlORzFwV2tGd1RWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xCVlVuZDZhSFpQTTBkWVdsSnlRMG96WkhBNWFrRRAB","ChZDSUhNMG9nS0VLNmY1SjZkd3FlNURBEAE"]},{"question":"Does Smith, Feddeler & Smith, P.A. handle legal representation & case handling?","answer":"Legal Representation & Case Handling appears in 29 of 154 reviews, 93.1% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xCVlVuZDZhSFpQTTBkWVdsSnlRMG96WkhBNWFrRRAB","ChdDSUhNMG9nS0VJQ0FnTUNJNnFPQnJ3RRAB","ChZDSUhNMG9nS0VJQ0FnTUR3NGJ2ZUtnEAE"]},{"question":"Does Smith, Feddeler & Smith, P.A. handle workers compensation?","answer":"Workers Compensation appears in 27 of 154 reviews, 88.9% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tkRWRVbzBPV3RVUjJORE9XdGlORzFwV2tGd1RWRRAB","Ci9DQUlRQUNvZENodHljRjlvT21JNFdIUXlhMHRwWjNSc2FXWk1iRzEzTWxoMmRVRRAB","ChdDSUhNMG9nS0VJQ0FnSURQMmItTTlBRRAB"]},{"question":"Does Smith, Feddeler & Smith, P.A. handle attorney advocacy & support?","answer":"Attorney Advocacy & Support appears in 17 of 154 reviews, 88.2% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tkRWRVbzBPV3RVUjJORE9XdGlORzFwV2tGd1RWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xwNlluUnFSelJSZDFNNVNESlBjMVJUTjE5dlYyYxAB","ChZDSUhNMG9nS0VJQ0FnSURiNjV2d1h3EAE"]},{"question":"Does Smith, Feddeler & Smith, P.A. handle case outcomes & settlements?","answer":"Case Outcomes & Settlements appears in 17 of 154 reviews, 94.1% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xwNlluUnFSelJSZDFNNVNESlBjMVJUTjE5dlYyYxAB","Ci9DQUlRQUNvZENodHljRjlvT21JNFdIUXlhMHRwWjNSc2FXWk1iRzEzTWxoMmRVRRAB","ChZDSUhNMG9nS0VLNmY1SjZkd3FlNURBEAE"]},{"question":"Does Smith, Feddeler & Smith, P.A. handle firm recommendation?","answer":"Firm Recommendation appears in 11 of 154 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xCVlVuZDZhSFpQTTBkWVdsSnlRMG96WkhBNWFrRRAB","ChdDSUhNMG9nS0VQclY3OW02eHItZmtnRRAB","ChdDSUhNMG9nS0VJQ0FnSURMMUpTTGxRRRAB"]},{"question":"Does Smith, Feddeler & Smith, P.A. handle personal injury?","answer":"Personal Injury appears in 10 of 154 reviews, 80% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tWMU5IUlZjM2xHT0ZKeVRXWXpTRXN0VURFek1sRRAB","ChdDSUhNMG9nS0VQclY3OW02eHItZmtnRRAB","ChdDSUhNMG9nS0VJQ0FnSURQMmItTTlBRRAB"]}],"summary":"Smith, Feddeler & Smith, P.A., based in Lakeland, FL, has accumulated 154 customer reviews spanning from May 2016 through May 2026, with an overall positive sentiment rate of 86.4% and a negative rate of 11.7%, against a sentiment score of 0.68. The trend across this period is rated as improving. Professionalism and conduct is the most frequently discussed aspect, cited in 96 reviews and rated positively 91.7% of the time. Courtesy and friendliness scores the highest of the high-volume aspects at 95.8% positive across 48 mentions, while communication and updates draws 62 mentions at 83.9% positive. Responsiveness and speed earns 89.7% positive marks across 29 mentions, and technical knowledge and expertise registers 81.8% positive across 22 mentions. Problem resolution and effectiveness, noted in 44 reviews, comes in at 79.5% positive — functional but comparatively the weakest of the core service dimensions. Two lower-volume aspects warrant attention: pricing and value carries a 0% positive rate across 2 mentions, and scheduling and booking ease sits at 50% positive across 2 mentions; both sample sizes are too small to be statistically conclusive but signal areas of dissatisfaction worth monitoring. Among named attorneys and staff, Julia (8 mentions, 5.0 average rating), Kevin (6 mentions, 5.0), and Nelson (6 mentions, 5.0) receive perfect average ratings, while Carl (7 mentions, 4.3) and Brad (9 mentions, 4.2) score slightly lower but still favorably. By service type, legal representation leads volume at 31 mentions and 87.1% positive, followed by workers compensation at 24 mentions and 87.5% positive, and personal injury representation at 20 mentions and 85% positive. Case settlement and personal injury settlement each register 3 mentions at 66.7% positive, falling below the 70% threshold and suggesting some dissatisfaction with settlement outcomes specifically. A topic cluster labeled attorney misconduct and complaints appears in 6 reviews with a 0% positive rate, indicating a meaningful subset of clients with serious grievances, though this represents roughly 3.9% of total reviews. Client experience and satisfaction (61 reviews, 100% positive) and firm recommendation (11 reviews, 100% positive) reflect a strong base of loyal, satisfied clients who actively endorse the firm.","pull_quote":"Across 154 reviews from 2016–2026, Smith, Feddeler & Smith, P.A. earns 86.4% positive sentiment, with top marks for courtesy (95.8%) and professionalism (91.7%), though settlement outcomes and pricing drew some criticism."}