# Customer Review Insights — Smith, Feddeler & Smith, P.A. Generated 2026-06-10 from 154 verified reviews (2016-05-04 – 2026-05-27). ## Summary Smith, Feddeler & Smith, P.A., based in Lakeland, FL, has accumulated 154 customer reviews spanning from May 2016 through May 2026, with an overall positive sentiment rate of 86.4% and a negative rate of 11.7%, against a sentiment score of 0.68. The trend across this period is rated as improving. Professionalism and conduct is the most frequently discussed aspect, cited in 96 reviews and rated positively 91.7% of the time. Courtesy and friendliness scores the highest of the high-volume aspects at 95.8% positive across 48 mentions, while communication and updates draws 62 mentions at 83.9% positive. Responsiveness and speed earns 89.7% positive marks across 29 mentions, and technical knowledge and expertise registers 81.8% positive across 22 mentions. Problem resolution and effectiveness, noted in 44 reviews, comes in at 79.5% positive — functional but comparatively the weakest of the core service dimensions. Two lower-volume aspects warrant attention: pricing and value carries a 0% positive rate across 2 mentions, and scheduling and booking ease sits at 50% positive across 2 mentions; both sample sizes are too small to be statistically conclusive but signal areas of dissatisfaction worth monitoring. Among named attorneys and staff, Julia (8 mentions, 5.0 average rating), Kevin (6 mentions, 5.0), and Nelson (6 mentions, 5.0) receive perfect average ratings, while Carl (7 mentions, 4.3) and Brad (9 mentions, 4.2) score slightly lower but still favorably. By service type, legal representation leads volume at 31 mentions and 87.1% positive, followed by workers compensation at 24 mentions and 87.5% positive, and personal injury representation at 20 mentions and 85% positive. Case settlement and personal injury settlement each register 3 mentions at 66.7% positive, falling below the 70% threshold and suggesting some dissatisfaction with settlement outcomes specifically. A topic cluster labeled attorney misconduct and complaints appears in 6 reviews with a 0% positive rate, indicating a meaningful subset of clients with serious grievances, though this represents roughly 3.9% of total reviews. Client experience and satisfaction (61 reviews, 100% positive) and firm recommendation (11 reviews, 100% positive) reflect a strong base of loyal, satisfied clients who actively endorse the firm. ## Overall Sentiment - Positive: 86.4% - Neutral: 1.9% - Negative: 11.7% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 96 of 154 reviews (62.3%) - Positive: 91.7% (88 of 96) - Top phrases: "Great team", "Great staff!", "Very helpful" ### Communication & Updates - Mentions: 62 of 154 reviews (40.3%) - Positive: 83.9% (52 of 62) - Top phrases: "very open", "great communication", "answer your questions" ### Courtesy & Friendliness - Mentions: 48 of 154 reviews (31.2%) - Positive: 95.8% (46 of 48) - Top phrases: "Great people!", "courteous firm", "Very nice people" ### Problem Resolution & Effectiveness - Mentions: 44 of 154 reviews (28.6%) - Positive: 79.5% (35 of 44) - Top phrases: "Case Settled", "I received compensation", "Not a big help on my case." ### Responsiveness & Speed - Mentions: 29 of 154 reviews (18.8%) - Positive: 89.7% (26 of 29) - Top phrases: "on the ball", "so fast working", "very excessible to you" ### Technical Knowledge & Expertise - Mentions: 22 of 154 reviews (14.3%) - Positive: 81.8% (18 of 22) - Top phrases: "knowledgeable", "They know what to do to fight for you", "They are knowable about what they are doing" ### Pricing & Value - Mentions: 2 of 154 reviews (1.3%) - Positive: 0% (0 of 2) - Top phrases: "Fired them although I still had to pay them", "the one case we settled he got more money than I did witch i didn't think was fair" ### Scheduling & Booking Ease - Mentions: 2 of 154 reviews (1.3%) - Positive: 50% (1 of 2) - Top phrases: "he also cancelled 2 court dates and he showed up to court 1 time", "we are getting the appointments and necessary procedures, approved and scheduled" ### Punctuality & On-Time Service - Mentions: 1 of 154 reviews (0.6%) - Positive: 100% (1 of 1) - Top phrases: "Prompt" ### Cleanliness & Tidiness - Mentions: 1 of 154 reviews (0.6%) - Positive: 100% (1 of 1) - Top phrases: "Their offices are clean, handicap accessible" ## Top Employees ### Brad - Mentioned in 9 reviews - Average rating when mentioned: 4.20 - Sentiment: 77.8% positive ### Julia - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Carl - Mentioned in 7 reviews - Average rating when mentioned: 4.30 - Sentiment: 85.7% positive ### Kevin - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Nelson - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Feddeler - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Lynn - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Joshua - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Guy - Mentioned in 4 reviews - Average rating when mentioned: 4.00 - Sentiment: 75% positive ### Jo - Mentioned in 4 reviews - Average rating when mentioned: 4.00 - Sentiment: 75% positive ### Debbie - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Julie - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Scott - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Amy - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Mark - Mentioned in 3 reviews - Average rating when mentioned: 4.70 - Sentiment: 100% positive ## Services ### Legal Representation - Mentioned in 31 reviews - Sentiment: 87.1% positive ### Workers Compensation - Mentioned in 24 reviews - Sentiment: 87.5% positive ### Personal Injury Representation - Mentioned in 20 reviews - Sentiment: 85% positive ### Case Settlement - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Personal Injury Settlement - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Legal Case Representation - Mentioned in 3 reviews - Sentiment: 100% positive ### Workplace Injury Claim - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Case Representation - Mentioned in 2 reviews - Sentiment: 100% positive ### Personal Injury Litigation - Mentioned in 2 reviews - Sentiment: 50% positive ### Personal Injury - Mentioned in 2 reviews - Sentiment: 50% positive ### Disability Case - Mentioned in 2 reviews - Sentiment: 100% positive ### Workers Comp Representation - Mentioned in 2 reviews - Sentiment: 100% positive ### Social Security Disability - Mentioned in 2 reviews - Sentiment: 100% positive ### Legal Consultation - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Client Experience & Satisfaction - Client Experience & Satisfaction mentioned in 61 of 154 reviews (39.6%) - 100% of Client Experience & Satisfaction reviews are 4 or 5 stars - Average rating in Client Experience & Satisfaction reviews: 5★ ### Staff & Attorney Professionalism - Staff & Attorney Professionalism mentioned in 37 of 154 reviews (24%) - 94.6% of Staff & Attorney Professionalism reviews are 4 or 5 stars - Average rating in Staff & Attorney Professionalism reviews: 4.8★ ### Communication & Responsiveness - Communication & Responsiveness mentioned in 29 of 154 reviews (18.8%) - 89.7% of Communication & Responsiveness reviews are 4 or 5 stars - Average rating in Communication & Responsiveness reviews: 4.6★ ### Legal Representation & Case Handling - Legal Representation & Case Handling mentioned in 29 of 154 reviews (18.8%) - 93.1% of Legal Representation & Case Handling reviews are 4 or 5 stars - Average rating in Legal Representation & Case Handling reviews: 4.8★ ### Workers Compensation - Workers Compensation mentioned in 27 of 154 reviews (17.5%) - 88.9% of Workers Compensation reviews are 4 or 5 stars - Average rating in Workers Compensation reviews: 4.5★ ### Attorney Advocacy & Support - Attorney Advocacy & Support mentioned in 17 of 154 reviews (11%) - 88.2% of Attorney Advocacy & Support reviews are 4 or 5 stars - Average rating in Attorney Advocacy & Support reviews: 4.5★ ### Case Outcomes & Settlements - Case Outcomes & Settlements mentioned in 17 of 154 reviews (11%) - 94.1% of Case Outcomes & Settlements reviews are 4 or 5 stars - Average rating in Case Outcomes & Settlements reviews: 4.8★ ### Firm Recommendation - Firm Recommendation mentioned in 11 of 154 reviews (7.1%) - 100% of Firm Recommendation reviews are 4 or 5 stars - Average rating in Firm Recommendation reviews: 5★ ### Personal Injury - Personal Injury mentioned in 10 of 154 reviews (6.5%) - 80% of Personal Injury reviews are 4 or 5 stars - Average rating in Personal Injury reviews: 4.2★ ### Long-Term Client Relationship - Long-Term Client Relationship mentioned in 10 of 154 reviews (6.5%) - 90% of Long-Term Client Relationship reviews are 4 or 5 stars - Average rating in Long-Term Client Relationship reviews: 4.6★ ### Attorney Misconduct & Complaints - Attorney Misconduct & Complaints mentioned in 6 of 154 reviews (3.9%) - 0% of Attorney Misconduct & Complaints reviews are 4 or 5 stars - Average rating in Attorney Misconduct & Complaints reviews: 1.2★ ### Social Security & Disability - Social Security & Disability mentioned in 6 of 154 reviews (3.9%) - 100% of Social Security & Disability reviews are 4 or 5 stars - Average rating in Social Security & Disability reviews: 5★ ## FAQ **Q: Is Smith, Feddeler & Smith, P.A. professional?** A: Based on 96 reviews mentioning professionalism & conduct, 91.7% report positive experiences. Customers frequently mention "Great team". **Q: Is Smith, Feddeler & Smith, P.A. good at communicating with customers?** A: Based on 62 reviews mentioning communication & updates, 83.9% report positive experiences. Customers frequently mention "very open". **Q: Is Smith, Feddeler & Smith, P.A. courteous and friendly?** A: Based on 48 reviews mentioning courtesy & friendliness, 95.8% report positive experiences. Customers frequently mention "Great people!". **Q: Is Smith, Feddeler & Smith, P.A. effective at solving problems?** A: Based on 44 reviews mentioning problem resolution & effectiveness, 79.5% report positive experiences. Customers frequently mention "Case Settled". **Q: Is Smith, Feddeler & Smith, P.A. responsive and quick?** A: Based on 29 reviews mentioning responsiveness & speed, 89.7% report positive experiences. Customers frequently mention "on the ball". **Q: Is Smith, Feddeler & Smith, P.A. knowledgeable and skilled?** A: Based on 22 reviews mentioning technical knowledge & expertise, 81.8% report positive experiences. Customers frequently mention "knowledgeable". **Q: Does Smith, Feddeler & Smith, P.A. handle client experience & satisfaction?** A: Client Experience & Satisfaction appears in 61 of 154 reviews, 100% of them positive. **Q: Does Smith, Feddeler & Smith, P.A. handle staff & attorney professionalism?** A: Staff & Attorney Professionalism appears in 37 of 154 reviews, 94.6% of them positive. **Q: Does Smith, Feddeler & Smith, P.A. handle communication & responsiveness?** A: Communication & Responsiveness appears in 29 of 154 reviews, 89.7% of them positive. **Q: Does Smith, Feddeler & Smith, P.A. handle legal representation & case handling?** A: Legal Representation & Case Handling appears in 29 of 154 reviews, 93.1% of them positive. **Q: Does Smith, Feddeler & Smith, P.A. handle workers compensation?** A: Workers Compensation appears in 27 of 154 reviews, 88.9% of them positive. **Q: Does Smith, Feddeler & Smith, P.A. handle attorney advocacy & support?** A: Attorney Advocacy & Support appears in 17 of 154 reviews, 88.2% of them positive. **Q: Does Smith, Feddeler & Smith, P.A. handle case outcomes & settlements?** A: Case Outcomes & Settlements appears in 17 of 154 reviews, 94.1% of them positive. **Q: Does Smith, Feddeler & Smith, P.A. handle firm recommendation?** A: Firm Recommendation appears in 11 of 154 reviews, 100% of them positive. **Q: Does Smith, Feddeler & Smith, P.A. handle personal injury?** A: Personal Injury appears in 10 of 154 reviews, 80% of them positive.