What customers say about Smith, Feddeler & Smith, P.A.

Smith, Feddeler & Smith, P.A., based in Lakeland, FL, has accumulated 154 customer reviews spanning from May 2016 through May 2026, with an overall positive sentiment rate of 86.4% and a negative rate of 11.7%, against a sentiment score of 0.68. The trend across this period is rated as improving. Professionalism and conduct is the most frequently discussed aspect, cited in 96 reviews and rated positively 91.7% of the time.

Courtesy and friendliness scores the highest of the high-volume aspects at 95.8% positive across 48 mentions, while communication and updates draws 62 mentions at 83.9% positive. Responsiveness and speed earns 89.7% positive marks across 29 mentions, and technical knowledge and expertise registers 81.8% positive across 22 mentions. Problem resolution and effectiveness, noted in 44 reviews, comes in at 79.5% positive — functional but comparatively the weakest of the core service dimensions.

Two lower-volume aspects warrant attention: pricing and value carries a 0% positive rate across 2 mentions, and scheduling and booking ease sits at 50% positive across 2 mentions; both sample sizes are too small to be statistically conclusive but signal areas of dissatisfaction worth monitoring. Among named attorneys and staff, Julia (8 mentions, 5.0 average rating), Kevin (6 mentions, 5.0), and Nelson (6 mentions, 5.0) receive perfect average ratings, while Carl (7 mentions, 4.3) and Brad (9 mentions, 4.2) score slightly lower but still favorably. By service type, legal representation leads volume at 31 mentions and 87.1% positive, followed by workers compensation at 24 mentions and 87.5% positive, and personal injury representation at 20 mentions and 85% positive.

Case settlement and personal injury settlement each register 3 mentions at 66.7% positive, falling below the 70% threshold and suggesting some dissatisfaction with settlement outcomes specifically. A topic cluster labeled attorney misconduct and complaints appears in 6 reviews with a 0% positive rate, indicating a meaningful subset of clients with serious grievances, though this represents roughly 3.9% of total reviews. Client experience and satisfaction (61 reviews, 100% positive) and firm recommendation (11 reviews, 100% positive) reflect a strong base of loyal, satisfied clients who actively endorse the firm.