Topic
Client Experience & Satisfaction
100% positiveAcross 154 reviews of Smith, Feddeler & Smith, P.A. in Lakeland, FL, client experience & satisfaction appears in 61 reviews (100% positive), from 2016-05-04 through 2026-05-27.
Key findings
Client Experience & Satisfaction mentioned in 61 of 154 reviews (39.6%)
100% of Client Experience & Satisfaction reviews are 4 or 5 stars
Average rating in Client Experience & Satisfaction reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
87%53 mentionsCourtesy & Friendliness
49%30 mentionsCommunication & Updates
44%27 mentionsProblem Resolution & Effectiveness
26%16 mentionsResponsiveness & Speed
20%12 mentionsTechnical Knowledge & Expertise
16%10 mentions
Reviews mentioning client experience & satisfaction
Lisa Newkoop
I apologize I did not do this review earlier. Brad was our attorney. Our son was hurt and needed to pay hospital bills. Kevin and his paralegal were so great. They got enough money to pay for my son’s surgery and then put the rest away for his college fund. Absolutely great service great people I would recommend them to anybody. They definitely care about their customers.
Response from owner
December 4, 2025
Gabrielle Monte
Ginger Smith helped me through my settlement process. Ginger answered all my questions, and email promptly. She was very professional and caring throughout the process. I cannot tell you how much it meant to me to treated like a person during a very difficult time in my life. Thank you, Ginger, for all you do!!
Response from owner
June 12, 2025
Craig Bicknell
Kevin Ballentine was the lawyer that was in charge of my case. He's extremely helpful and patient with my needs following my accident. Was always there to assist me whether finding physical help or just to talk and put my mind at ease about what I was going through. I would highly recommend Kevin and Smith, Feddeler & Smith to all my friends and family. Also would recommend to anyone that asks me for advice. I want to thank Kevin and the team for all of their help and support throughout this process.
Response from owner
June 12, 2025
David Lester
I experienced an Honest, Hardworking team. Thanks to Brad Smith and Guy Smith. For 16 years this firm got me the best medical care needed. The settlement I received was 30k more than I had expected. I am very pleased and recommend this firm. Thanks a bunch guys David Lester
Response from owner
June 12, 2025
Ibrahim Elshater
I would like to thank everyone who helped me regain my rights. It was a challenging battle against a tough opposing lawyer, but Mr. Brad Smith took on this complex case with skill and determination, securing a well-deserved victory. Their legal team is truly exceptional. I would not hesitate to work with them again.🙏🙏🙏🙏
Response from owner
April 2, 2025
Debbie Ostrowslo
I have absolutely nothing but praise for them I am halfway through my case but could not be happier They are knowable about what they are doing very excessible to you I would be lost without them Best decision I ever made
Response from owner
April 2, 2025
Mostafa Naderi
I appreciate so much the care Attorney Feddeler and Aurora took with my case. I am very happy.
Response from owner
April 2, 2025
Diana
I retained Smith Feddler and Smith attorneys after falling at work. I felt I was not getting the proper treatment in a timely manner and needed help. I hesitated at first, worrying about my job getting mad at me or people thinking I was doing it for the money. After speaking with Mr. Smith, I felt a little better, but still hesitant again, for that reasons previously stated. I was having problems getting prescribed appointments set and was worried about my future so I moved forward retaining Smith Feddler and Smith. So far the only regret I have is not retaining them from the start. I have permanent damage now just because workers comp delayed scheduling necessary appointments for me. Since retaining the law firm, I have learned a lot. There are so many steps and procedures that have to be taken in order to achieve results. It doesn’t seem right, but having Smith Feddler Smith on my side, being so knowledgeable, fast acting and concerned with my health and getting the treatment I need we are getting the appointments and necessary procedures, approved and scheduled. I’m very thankful to have someone with their experience there for me. I don’t have any final results that I can share at this moment for my case is still ongoing after a year and a half, but I wouldn’t even be this far without them. Has I believe any attorneys office? They are busy but never too busy for their clients they’re knowledgeable. They are always communicating with me. If I call and get an answering machine, they always respond right back to me. They have been so patient with me my life feels like a roller coaster, but they always listen and give me guidance. So if you’re dealing with the situation similar to mine, like I said, my only mistake was not retaining them from the beginning
Response from owner
April 2, 2025
Evon Knight
I would like to thank Mr. Nelson and Ms Lynn @ Smith and Feddler Smith so much for the leadership and help with my legal case ? They explained everything to me made sure that I understand what I was going through. I thank God for having the both on my side And God bless you both and Mr. Nelson praying you doing better Thanks to both
Response from owner
April 2, 2025
Nancy Farinas
I have found this firm to be compassionate, understanding, and very responsible communication. I would highly recommend them at any time.
Response from owner
April 2, 2025
Frankie Spicer
I want to take a minute out of my day to thank Brad Smith at Smith feddeler & Smith p.a. on my disability case. And I want to thank Aline For all of her work that she has done, Brad and his team have done a very good job on everything that they have done. For me They are good people. If you're reading this and you need a attorney for anything that you have got going on. No further look for Smith. Feddeler Smith p.a. Brad and his team. is very good at what they do. They will get what you deserve injustice. In your case, thank you. Smith feddeler and Smith. P.a.
Response from owner
March 11, 2024
Adrianne Hawthorne
Great Experience. Delivered just what they said. Thank you. Case Settled.
Response from owner
April 2, 2025
Henry Futch
It was a great law firm in my hour of need. Would recommend to anyone
Response from owner
June 12, 2025
michael fowler
They need 10 stars Thank you Julia. And everyone at Smith Feddler and Smith
Response from owner
April 2, 2025
Tyrese Tatum
I really happy I came here to get my case done they were very understanding and on your side I love this place
Response from owner
March 11, 2024
Justin Gracy
Everyone was very nice and super helpful and got me a great settlement with for my workmans comp case.
Response from owner
March 11, 2024
Johnny Footman
My attorney Scott @ this law firm went above and beyond to make sure I was prepared for my deposition today. I'm fortunate to have this law firm handle my work injury claim. This is more than a law firm to me it's FAMILY. I'm forever grateful for the assistance in helping me with this matter. Truly appreciate the care you exercise for my situation. It's A Blessing To Have This Law Firm On My Side
Response from owner
March 11, 2024
yumbo M
Good lawyers good service and always by law I recommend it 100% and they speak Spanish they also help everyone they do not decriminate anyone
Response from owner
March 11, 2024
Sylvonia Williams
Excellent hard working team. It was a pleasure doing business with them. Thanks everyone!
Response from owner
March 11, 2024
Angie Lucciola
Nicolette was such a pleasure to work with. She took the time guide me through my case and help answer any questions I had. I felt confident having her on my side. I highly recommend this firm. Professionalism at it's best!
Response from owner
March 11, 2024
Kassidie Casagrand
Julia was a great person to work with, she was always there for any questions I had or even just to listen to me vent when I needed. I appreciate all that this team has done for me.
Response from owner
March 11, 2024
mark Waddell
I would just like to say you can't get a more professional team on your side. Work comp has done everything possible not to remedy the problem but Lyn and Joshua do everything they possibly can to hold them to the flame and get you the best treatment possible I would personally like to thank them for their help and hopefully it all turns out for the best .lord knows Lyn and Joshua put all their effort into getting the best results for you. Thank you again God willing I'll get my issues solved
Response from owner
October 4, 2023
Teresa Woods
They do what they say their going to do, on the ball...
Response from owner
September 7, 2023
T G
Scott Eldridge & Gail Scott did a conference call with me today. My case is still in process. Scott & Gail answered all of my questions. This lawfirm has been a pleasure to work with. I appreciate Gail, she always has a timely response to my questions. Scott is very thorough while explaining how things are going. Thanks guys
Response from owner
March 24, 2023
Ivan Guzman
Since day one Smith, Feddeler & Smith, P.A. have made sure to take care of me in every way possible and have never let me down. A special shout out to Joshua C. Nelson and Stefani Rosabal for always having an answer for me and if they don’t they never fail to find it! We’ve been through quite a journey and even through that crazy Pandemic they still worked around the clock to make sure I get all benefits owed to me and always made sure I was taken care of! If you’re reading this just know this is the law firm you can put your trust and your time into because they will not disappoint! Thank you guys again so much!! :)
Response from owner
March 24, 2023
Aurora Dominguez
Amazing place and people to work with. They are extremely professional and kind. If you want a staff who will take care of you, bring your case to Smith Feddeler & Smith, PA
Response from owner
March 10, 2023
Aeriana Gilliard
I would just like to say, I am EXTREMELY grateful and so appreciative of Smith, Feddeler & Smith, P.A. More specifically Kevin Balentine and Jo Wamsley! We had a long, but strong fight and many obstacles including a world stopping pandemic and 2 major hurricanes, but they kept me at peace, assured me that everything would be taken care of and that I had nothing to worry about. When it was all said and done, we came out on top in the end. I was able to receive the appropriate medical care I needed, peace of mind, and I was rewarded with what I deserved. They were amazing, they were patient with me, and they took care of everything without me having to be concerned. Always had me in the loop, and were very kind and respectful people. I pray to never get in another accident, but if ever I know someone who is, I will be sending them here to be well taken care of with FULL peace of mind! Thank you all again so much! Y’all were and are amazing!
Response from owner
March 10, 2023
Matthew Baio
Great personal attention and help with your needs. Their legal assistance is handled by their legal assistants very well. Julia Ervin was the most amazing help you could ask for with case. Thank you for everything.
Response from owner
March 10, 2023
Joseph Cosmo
We spoke with Mr. Scott about our case and he was able to clearly explain our options while not interrupting or brushing us off. I was heard, understood and he was able to put us at a better understanding of our options. Thank you again Mr. Scott and Ashley for your attention to detail.
Response from owner
August 16, 2022
Robert Gomez
The Best . Ty to every one. My case is Over. 👍
Response from owner
August 16, 2022
Rose Boone
My work comp case. The staff and attorneys very professional and kind answered all my question wonderful staff. Thank you Mr. Nelson and Mrs.Rosabal for all you did for me
Response from owner
August 16, 2022
Antonia Bragg
It saddens me that my uncle is no longer with us to this day, but let me tell you this law group fought extremely hard for my uncle when he first got injured in the 1980’s. So for over 30 years this law group has handled my uncles workman’s comp case and has gone above and beyond to help my uncle and my whole family as we all took turns being my uncle’s caregiver. And they were just as saddened as we were at the time of our loss. My family will forever be grateful to this group! If it wasn’t for them my uncle never would have been able to get the care and support he needed and deserved after his work injury in which he suffered permanent brain damage. From my family to yours I wanna say a HUGE THANK YOU!
Response from owner
March 10, 2023
Zoey Bright
Shelby and mark are so helpful and amazing and are so fast working
Rolando Ramos
I am so grateful for you your dedication, and professionalism. Thank you so much!
Response from owner
March 10, 2023
Jinola Smith
I appreciate the hard work and the professionalism this Law Firm shared and has with me. I thank them for all that they've done and continue to do for me and the community. May they have a long life in business
Response from owner
March 10, 2023
Suzanne Wyatt
Mr. Capron was wonderful and understanding about my situation. His secretary Vickie Lawton was a joy to work with. I would highly recommend this fim to anyone!
Response from owner
April 1, 2021
Florida is my Home
Professional and personable. Prompt, knowledgeable and courteous firm.
Response from owner
April 1, 2021
Amber Chaput
My experience so far has been nothing but amazing. Everyone is so helpful and very understanding as this is my first legal situation, and I'm less than educated in the legality of things. Mr Capron, Amy, and Shelby have been fantastic. I didn't catch her name but the front desk worker who answers all the calls is always very pleasant to talk to and she is quick to transfer you to whomever you need. Couldn't be happier with my experience so far. I would recommend them to anyone needing help with workers comp related problems at this point!
Response from owner
April 1, 2021
Kathleen Connors
This testimonial is regarding Attorney Mark Capron of Smith, Feddeler and Smith. My case, a pit bull attack, turned into a 2-1/2 year roller coaster of an experience. Shortly after Attorney Mark Capron agreed to represent me, it became clear that the owner of the dog had no intention of taking responsibility, and to add insult to injury, they purposely avoided disclosing that they in fact, had no proper home insurance to cover dog attacks. Knowing that it was going to be an uphill battle and possibly little to no recovery, Mark stood fast and continue to advocate for me. Mark has an exemplary knowledge of the law, was always thoroughly prepared, and has an impressive court demeanor. However, to me, his most endearing quality is that of a compassionate individual who truly cared about what I had, and was, going through. For those who unfortunately may one day need the help of a hard working advocate for justice, I would without hesitation, recommend Attorney Mark Capron, and paralegal Jo. They are two of the good ones! Kathleen
Response from owner
April 1, 2021
Jake - Local Guide
This law firm has given my wife undivided attention to her work comp case and we are grateful for that.
Response from owner
March 10, 2023
Tom Dugan
I have used Carl twice and now for a 3rd time he and his assistants have always bent over backward to help me.example went to a dr appointment had a problem with work comp not paying a bill from previous appointment so I called Julia explained what was happening and within 10 mins she had taken care of the problem and got me in for the important appointment. This is why I will always use there law firm for any problem I have
Response from owner
March 10, 2023
Tiffany Palmowski
I would like to take a moment and commend the team at Smith Fedler and Smith for all they have done and continue to do for me since my burn accident. Lynn has been such a blessing for me in all that she has done to date. The future of me having any quality of life has been in the hands of her and the firm. Thanks so mush for everything. John Hartzell
olga mitchell
TO ATTORNEY NELSON JUST WANT TO SAY THANK YOU FOR EVERYTHING THAT YOU AND YOUR STAFF HAVE DONE FOR ME AND MY FAMILY IT HAS BEEN A ROUGH COUPLE OF YEARS BUT YOU AND YOUR STAFF WENT ABOVE AND BEYOUND FOR ME .WORDS CAN NOT EXPRESS THE GRATITUDE AND RESPECT THAT I HAVE FOR THANK YOU . AND IF I EVER NEED AN ATTORNEY YOU WILL BE THE FIRST ONE TO CALL BECUASE NO ONE HAS CARE FOR ME THE WAY YOU ALL DID . YOU AND YOUR STAFF HAVE MADE IT POSSIBLE FOR ME TO GO ON WHEN I WANT TO GIVE UP BUT YOU KEPT TELLING ME THAT IT WILL BE OK WE WILL GET THROUGH THIS AND WE DID THANK YOU THANK YOU SO MUCH MAY GOD BLESS ALL OF YOU BECUASE HE HAS BLESS ME WITH ALL YOU.
Carmen Nieves
Ever since I start having the service with this firm, they being very professional. They are concerned all the time about my medical treatment. Any question I have, they respond as soon as possible. Before I choose them, I pray to God to let me find someone that cares. And I found the greatest Lawyer Bradley Smith and Paralegal Elizabeth Saldana. Thank you so much for always been here for me.
Response from owner
March 10, 2023
victoria droweingo
The attorneys that work in this place are truly awesome. My grandpa was going thru a hard time with workman's comp and I was new to all of this while helping him they took the time to explain everything to me and helping us especially thru the pandemic. Mr. Feddeler and Ms. Ervin were truly awsome thank you guys so much
Response from owner
March 24, 2023
Catherine Burns
Great people! Debbie and Mr. Mason truly give me courage and strength. They are working on my disability case. Thank you!
Response from owner
March 24, 2023
Tammy Fritschie
Great people working hard to help.
Lisa Mangus
Very happy
Biggs Exposures Be About It
Brad and his team are very open and stand by you strong
Rocio Calderon
I definitely recommend to anyone . They helped a family member of mine and they were very satisfied with Smith, Feddeler & Smith.
Jerry Lee
After being denied disability by SSA, we contacted their office and met with Ed Mason. We discussed my particular issues dealing with Parkinson's and Mr. Mason explained to us the process of dealing with SSA and we felt very confident and comfortable with him and his Secretary Debbie Waterloo. During the two year process of dealing with paperwork and communicating with my physicians and the SSA they made the whole ordeal completely stress free. Their main concern was my health and working on my behalf to get the benefits I needed. Debbie was so helpful and treated us like family going the extra mile. Thank you Mr. Mason and Debbie, because of your hard work I am receiving the financial help I needed enjoying life and fighting Parkinson's and educating people about life with Parkinson's. Thank you, Jerry Lee and Barbara Lee
Ruth Etienne
Very nice people
Dawn
So far so good
Calvin Davis
So far so good thanks
Mike Perkins
Very nice people in this office.
Amanda Sharpton
Competent, yet caring! Helpful even to out-of-state clients and great communication! From the lawyers and law assistants to the receptionists, they were a pleasure to work with, especially with sensitive & difficult cases.
Momma Spyder
Great professional people.
Gypsea Sol Travels
Excellent company. Wonderful, caring staff.
William White
Great lawyers
mz nae 1
Smith feddeler and Smith are definitely the best attorneys that I have ever worked with , when they say they're going to do what they can to win your case they bust their tails. Their offices are clean, handicap accessible . Let me tell you when I first met Guy Smith I knew I had chosen the right team he made me feel at home comfortable very sensitive to my situation. All are so friendly. They know what to do to fight for you. I never feel rushed off the phone they always work with you and I'm so glad I chose them. No doubt I chose the right team.
Kathy Johnson
Very helpful