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Smith, Feddeler & Smith, P.A.

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Topic

Communication & Responsiveness

89.7% positive

Across 154 reviews of Smith, Feddeler & Smith, P.A. in Lakeland, FL, communication & responsiveness appears in 29 reviews (89.7% positive), from 2016-05-04 through 2026-05-27.


Key findings

  • Communication & Responsiveness mentioned in 29 of 154 reviews (18.8%)

  • 89.7% of Communication & Responsiveness reviews are 4 or 5 stars

  • Average rating in Communication & Responsiveness reviews: 4.6★

Aspects most discussed in these reviews

  • Communication & Updates

    86%25 mentions
  • Professionalism & Conduct

    79%23 mentions
  • Responsiveness & Speed

    52%15 mentions
  • Courtesy & Friendliness

    45%13 mentions
  • Problem Resolution & Effectiveness

    31%9 mentions
  • Technical Knowledge & Expertise

    14%4 mentions

Reviews mentioning communication & responsiveness

May 27, 2026

Joseph Williams

I Just love how I can pick up my phone and communicate within minutes to my Team member Aline. I know I’m not alone on this journey of WC. I feel completely taken care of and my needs are fought for in every way. My previous Law Firm I waited literally weeks with No communication and WC is a frustrating enough, then you can’t get an answer it made my experience even worse with my injuries. I would highly recommend this firm. You are not a number they are really personable and you will not be alone. They fight for your rights for the best outcome that is good for you and your family.

Response from owner

Thank you for taking the time to share your experience. Your recommendation means a great deal to us, and we appreciate the trust you placed in our firm. We’ll continue fighting for the best possible outcome for every client we serve.

May 28, 2026

January 5, 2026

Izzy Diaz

Great Lawyers They handle my case well the staffs was very nice they kept me updated on case and communicated with me thru email and phone. I would recommend them Mr. Feddeler is a great lawyer

Response from owner

Thank you for your review and recommendation. We’re glad to hear you had a positive experience and our team appreciates your trust.

January 9, 2026

May 30, 2025

Gabrielle Monte

Ginger Smith helped me through my settlement process. Ginger answered all my questions, and email promptly. She was very professional and caring throughout the process. I cannot tell you how much it meant to me to treated like a person during a very difficult time in my life. Thank you, Ginger, for all you do!!

Response from owner

We understand how difficult navigating the Florida Workers' Compensation system can be, and we are extremely proud of our top notch attorneys and paralegals! Thank you for the recognition and great review.

June 12, 2025

March 26, 2025

Catherine Doyle

So kind and helpful Always return your calls and answer your questions.I recommend them for you if you are in need of legal help.

Response from owner

Thank you!

April 2, 2025

December 3, 2024

Lori Baker-Calhoun

I used this company for workman’s comp in 2020 and they are excellent in that department. Since I had a great experience I used them for a personal injury case thinking it would be the same result. The communication between Mr.Balentine and paralegal Jo was horrendous and things were not communicated and I had to do some of the leg work.My hospital bill was all inclusive with the surgeon who performed my procedure. I had been cleared medically communicated this with them and I still had to be the one to go hunt down the bill to get paid months after my clearance. I referred my daughter and son-in-law also for a personal injury case and they have totally screwed them over as well. I will give Jo props for negotiating a 92,000 bill down to 18,000. I did get a settlement but I got less than everyone and I did some of the work. I would highly recommend them for workmen’s comp claims but not personal injury cases.

Response from owner

I want to start out by saying that we take reviews like this very seriously. We have done an interoffice investigation into all of your allegations referenced herein. We strive to achieve the bests results possible for each and every one of our clients. While I am unable to go into detail in a google review, I would love the opportunity to discuss this further if you so desire. Please email kmassey@all-injuries.com with your availability.

April 2, 2025

November 14, 2024

Debbie Ostrowslo

I have absolutely nothing but praise for them I am halfway through my case but could not be happier They are knowable about what they are doing very excessible to you I would be lost without them Best decision I ever made

Response from owner

Thank you for the kind review! We've got your back!

April 2, 2025

August 1, 2024

kervony codio

That’s a lot firm has been nothing. Short of amazing for me.. mr. Feddeler assisted me on a Workmen’s Comp. case told him what I wanted and he made it happen. from the time you call into the office until you get off the phone, everyone’s great I was never left confused, uncertain, or had any questions unanswered. Overall, this has been a great and smooth experience working with Attorney Feddeler. I have certainly recommended this office and I will definitely use this law firm again!!! 10/10

Response from owner

Thank you for the positive feedback. We wish you the best!

April 2, 2025

June 25, 2024

Evon Knight

I would like to thank Mr. Nelson and Ms Lynn @ Smith and Feddler Smith so much for the leadership and help with my legal case ? They explained everything to me made sure that I understand what I was going through. I thank God for having the both on my side And God bless you both and Mr. Nelson praying you doing better Thanks to both

Response from owner

Thank you, Mr. Knight. We love feedback! Thank you for taking a moment to leave a review.

April 2, 2025

June 25, 2024

Nancy Farinas

I have found this firm to be compassionate, understanding, and very responsible communication. I would highly recommend them at any time.

Response from owner

Thank you for taking the time to leave this review. We appreciate you!

April 2, 2025

March 18, 2024

Terrie Griffin

Working with Joshua Nelson and Stefanie Rosabal was a pleasure. They were patient and answered the many questions we had throughout the process.

Response from owner

So glad we could help!

April 2, 2025

March 6, 2024

Melissa Riviotta

I loved working with these professionals! They were very responsive to my questions and concerns. Thank you for helping me with my legal situation and for obtaining a recovery settlement!

Response from owner

Best of luck to you!

March 11, 2024

November 4, 2023

Paola Dasilva

I Hired the law office, of Smith, Feddele, for my workers compassion case. Attorney Nelson and his staff, where up front with everything tell me the good and told me the bad when it comes to a workman's comp case they were very professional .communicated with them through phone emails and they always got back to me within a day or sooner. If I ever need a lawyer again I would definitely use this law office . And if anyone asks me about a good lawyer, definitely Smith and Feddele.

Response from owner

Thank you for the 5-stars. We appreciate our clients!

January 19, 2024

November 2, 2023

sheila jane

I have never been advised and informed so well. Lynn Davidson is so very kind, caring and helpful. Mr. Nelson takes his time with you and answers questions so you understand. They have always got things done for me in a very short time. I ham so thankful I have a caring firm backing me when it comes to workman's comp.

Response from owner

Thank you for sharing these kind words. We wish you the best!

January 19, 2024

October 12, 2023

Amable Santiago Andres

When I started my case with Mister Carl A. and Julie I didn't know what to think. Today I recommend this law office as one of the best in our area. Especially for cases of work accidents, they are the best. Thank you to all the staff. I have to especially thank Julie for being understanding and patient with me. She was always attentive, answering all my questions no matter how uncomfortable they were. And throughout the process she always kept me informed. Once again thank you all Cuando empese mi caso Con Mister Carl A. y Julie No sabia que pensar. Hoy les recomiendo a esta offina de abogados como una de las mejores en nuestra area. Sobre todo para casos de acidentes de trabajo Son los mejore . Una bes mas Grasias a todo el personal. Tengo que darle las grasias en especial a Julie por ser compresiva y paciencia para conmigo. Siempre atenta contestando todas mi preguntas por incomodas que fueran Y a largo del proseso siempre me mantuvo informado. Una ves mas grasias a todos

Response from owner

Thank you for the 5-star review. We truly love receiving feedback from our clients.

January 19, 2024

August 8, 2023

Tammy Bolin

Attorney Feddeler was awesome and very easy to work with, settled my case quickly and efficiently. Julia was also wonderful and very helpful. whenever I had a question, she had the answer.!!

Response from owner

So glad we were able to help!

September 7, 2023

March 17, 2023

T G

Scott Eldridge & Gail Scott did a conference call with me today. My case is still in process. Scott & Gail answered all of my questions. This lawfirm has been a pleasure to work with. I appreciate Gail, she always has a timely response to my questions. Scott is very thorough while explaining how things are going. Thanks guys

Response from owner

This is great to hear, and that you for taking the time to leave us a review. We'll be here walking along side you throughout your case. You can count of your team at SFS!

March 24, 2023

March 9, 2023

Mike Ricks

The whole team at there offices are great Lynn Davidson always responds to my calls as efficiently as possible as does Joshua Nelson when I have questions I

Response from owner

Thank you for the great review. We really care about our clients and want them happy.

March 10, 2023

March 6, 2023

Lindita Beqiri

I really recommend Kevin L. Balentine, he helped me so much with my case and kept me updated throughout the process until everything was taken care of during the whole process. He is very reliable, gets great results for you, and my case turned out better than I could’ve hoped for! Highly Recommended!! Thank you Kevin L. Balentine!

Response from owner

Thanks for the great review. We are so glad to are satisfied!

March 10, 2023

May 27, 2022

Joseph Cosmo

We spoke with Mr. Scott about our case and he was able to clearly explain our options while not interrupting or brushing us off. I was heard, understood and he was able to put us at a better understanding of our options. Thank you again Mr. Scott and Ashley for your attention to detail.

Response from owner

You deserve to be heard and we are here to help.

August 16, 2022

February 1, 2022

Douglas Brantley

I hired Smith, Feddeler & Smith for a possible Workman Comp settlement. They were professional, friendly and always kept me updated with information pertaining to my case. My case was eventually settled and all went smooth during the process. My lawyer was Carl Feddeler and his assistant Julia Ervin was great with the back and forth communication.

Response from owner

This is great to hear. Thank you for taking the time to let us know. We're here if you need us.

August 16, 2022

January 24, 2021

George Wilson

Mr. Balentine is very attentive and explains each detail related to your case. The staff is extremely professional and respectful.

Response from owner

Thank you!

April 1, 2021

November 5, 2020

Carmen Nieves

Ever since I start having the service with this firm, they being very professional. They are concerned all the time about my medical treatment. Any question I have, they respond as soon as possible. Before I choose them, I pray to God to let me find someone that cares. And I found the greatest Lawyer Bradley Smith and Paralegal Elizabeth Saldana. Thank you so much for always been here for me.

Response from owner

Thank you!

March 10, 2023

October 29, 2020

argenies lopez

Not happy with service. Calls are not returned quick or appropriate. Not a big help on my case.

Response from owner

We do not take unsatisfactory reviews lightly. I would love the opportunity to discuss the experience further to determine areas where we can improve. Please give us a call if you can.

March 24, 2023

June 24, 2020

Enrique “Ecui”

Always attentive staff and great with replies and follow up.

Response from owner

Two big thumbs up here!!! Thanks for the great review!

March 24, 2023

June 4, 2019

Bill Cumbie

This whole firm has done all the work! Years have gone by, but the fighting hasn't stopped. They continue to fight and battle the other side, and keep me posted as soon as something happens. I would absolutely recommend this firm to anyone who needs a lawyer that has their back!

March 20, 2019

Georgia Grimm

Love the staff, very helpful convenient locations.

July 6, 2018

Richard Smith

Been my lawyers for years very helpful. And go out of there way to help there clients. Very quick response times always return call or answer right away. Very personal and professional

June 4, 2018

Karen White

H. Guy Smith represented my sister in a workers compensation case several years ago. When I dared to question his tactics, he almost threw me out of the office. Terrible communication with his legal assistant, Carol.

April 18, 2018

Amanda Sharpton

Competent, yet caring! Helpful even to out-of-state clients and great communication! From the lawyers and law assistants to the receptionists, they were a pleasure to work with, especially with sensitive & difficult cases.