Topic
Communication & Responsiveness
89.7% positiveAcross 154 reviews of Smith, Feddeler & Smith, P.A. in Lakeland, FL, communication & responsiveness appears in 29 reviews (89.7% positive), from 2016-05-04 through 2026-05-27.
Key findings
Communication & Responsiveness mentioned in 29 of 154 reviews (18.8%)
89.7% of Communication & Responsiveness reviews are 4 or 5 stars
Average rating in Communication & Responsiveness reviews: 4.6★
Aspects most discussed in these reviews
Communication & Updates
86%25 mentionsProfessionalism & Conduct
79%23 mentionsResponsiveness & Speed
52%15 mentionsCourtesy & Friendliness
45%13 mentionsProblem Resolution & Effectiveness
31%9 mentionsTechnical Knowledge & Expertise
14%4 mentions
Reviews mentioning communication & responsiveness
Joseph Williams
I Just love how I can pick up my phone and communicate within minutes to my Team member Aline. I know I’m not alone on this journey of WC. I feel completely taken care of and my needs are fought for in every way. My previous Law Firm I waited literally weeks with No communication and WC is a frustrating enough, then you can’t get an answer it made my experience even worse with my injuries. I would highly recommend this firm. You are not a number they are really personable and you will not be alone. They fight for your rights for the best outcome that is good for you and your family.
Response from owner
May 28, 2026
Izzy Diaz
Great Lawyers They handle my case well the staffs was very nice they kept me updated on case and communicated with me thru email and phone. I would recommend them Mr. Feddeler is a great lawyer
Response from owner
January 9, 2026
Gabrielle Monte
Ginger Smith helped me through my settlement process. Ginger answered all my questions, and email promptly. She was very professional and caring throughout the process. I cannot tell you how much it meant to me to treated like a person during a very difficult time in my life. Thank you, Ginger, for all you do!!
Response from owner
June 12, 2025
Catherine Doyle
So kind and helpful Always return your calls and answer your questions.I recommend them for you if you are in need of legal help.
Response from owner
April 2, 2025
Lori Baker-Calhoun
I used this company for workman’s comp in 2020 and they are excellent in that department. Since I had a great experience I used them for a personal injury case thinking it would be the same result. The communication between Mr.Balentine and paralegal Jo was horrendous and things were not communicated and I had to do some of the leg work.My hospital bill was all inclusive with the surgeon who performed my procedure. I had been cleared medically communicated this with them and I still had to be the one to go hunt down the bill to get paid months after my clearance. I referred my daughter and son-in-law also for a personal injury case and they have totally screwed them over as well. I will give Jo props for negotiating a 92,000 bill down to 18,000. I did get a settlement but I got less than everyone and I did some of the work. I would highly recommend them for workmen’s comp claims but not personal injury cases.
Response from owner
April 2, 2025
Debbie Ostrowslo
I have absolutely nothing but praise for them I am halfway through my case but could not be happier They are knowable about what they are doing very excessible to you I would be lost without them Best decision I ever made
Response from owner
April 2, 2025
kervony codio
That’s a lot firm has been nothing. Short of amazing for me.. mr. Feddeler assisted me on a Workmen’s Comp. case told him what I wanted and he made it happen. from the time you call into the office until you get off the phone, everyone’s great I was never left confused, uncertain, or had any questions unanswered. Overall, this has been a great and smooth experience working with Attorney Feddeler. I have certainly recommended this office and I will definitely use this law firm again!!! 10/10
Response from owner
April 2, 2025
Evon Knight
I would like to thank Mr. Nelson and Ms Lynn @ Smith and Feddler Smith so much for the leadership and help with my legal case ? They explained everything to me made sure that I understand what I was going through. I thank God for having the both on my side And God bless you both and Mr. Nelson praying you doing better Thanks to both
Response from owner
April 2, 2025
Nancy Farinas
I have found this firm to be compassionate, understanding, and very responsible communication. I would highly recommend them at any time.
Response from owner
April 2, 2025
Terrie Griffin
Working with Joshua Nelson and Stefanie Rosabal was a pleasure. They were patient and answered the many questions we had throughout the process.
Response from owner
April 2, 2025
Melissa Riviotta
I loved working with these professionals! They were very responsive to my questions and concerns. Thank you for helping me with my legal situation and for obtaining a recovery settlement!
Response from owner
March 11, 2024
Paola Dasilva
I Hired the law office, of Smith, Feddele, for my workers compassion case. Attorney Nelson and his staff, where up front with everything tell me the good and told me the bad when it comes to a workman's comp case they were very professional .communicated with them through phone emails and they always got back to me within a day or sooner. If I ever need a lawyer again I would definitely use this law office . And if anyone asks me about a good lawyer, definitely Smith and Feddele.
Response from owner
January 19, 2024
sheila jane
I have never been advised and informed so well. Lynn Davidson is so very kind, caring and helpful. Mr. Nelson takes his time with you and answers questions so you understand. They have always got things done for me in a very short time. I ham so thankful I have a caring firm backing me when it comes to workman's comp.
Response from owner
January 19, 2024
Amable Santiago Andres
When I started my case with Mister Carl A. and Julie I didn't know what to think. Today I recommend this law office as one of the best in our area. Especially for cases of work accidents, they are the best. Thank you to all the staff. I have to especially thank Julie for being understanding and patient with me. She was always attentive, answering all my questions no matter how uncomfortable they were. And throughout the process she always kept me informed. Once again thank you all Cuando empese mi caso Con Mister Carl A. y Julie No sabia que pensar. Hoy les recomiendo a esta offina de abogados como una de las mejores en nuestra area. Sobre todo para casos de acidentes de trabajo Son los mejore . Una bes mas Grasias a todo el personal. Tengo que darle las grasias en especial a Julie por ser compresiva y paciencia para conmigo. Siempre atenta contestando todas mi preguntas por incomodas que fueran Y a largo del proseso siempre me mantuvo informado. Una ves mas grasias a todos
Response from owner
January 19, 2024
Tammy Bolin
Attorney Feddeler was awesome and very easy to work with, settled my case quickly and efficiently. Julia was also wonderful and very helpful. whenever I had a question, she had the answer.!!
Response from owner
September 7, 2023
T G
Scott Eldridge & Gail Scott did a conference call with me today. My case is still in process. Scott & Gail answered all of my questions. This lawfirm has been a pleasure to work with. I appreciate Gail, she always has a timely response to my questions. Scott is very thorough while explaining how things are going. Thanks guys
Response from owner
March 24, 2023
Mike Ricks
The whole team at there offices are great Lynn Davidson always responds to my calls as efficiently as possible as does Joshua Nelson when I have questions I
Response from owner
March 10, 2023
Lindita Beqiri
I really recommend Kevin L. Balentine, he helped me so much with my case and kept me updated throughout the process until everything was taken care of during the whole process. He is very reliable, gets great results for you, and my case turned out better than I could’ve hoped for! Highly Recommended!! Thank you Kevin L. Balentine!
Response from owner
March 10, 2023
Joseph Cosmo
We spoke with Mr. Scott about our case and he was able to clearly explain our options while not interrupting or brushing us off. I was heard, understood and he was able to put us at a better understanding of our options. Thank you again Mr. Scott and Ashley for your attention to detail.
Response from owner
August 16, 2022
Douglas Brantley
I hired Smith, Feddeler & Smith for a possible Workman Comp settlement. They were professional, friendly and always kept me updated with information pertaining to my case. My case was eventually settled and all went smooth during the process. My lawyer was Carl Feddeler and his assistant Julia Ervin was great with the back and forth communication.
Response from owner
August 16, 2022
George Wilson
Mr. Balentine is very attentive and explains each detail related to your case. The staff is extremely professional and respectful.
Response from owner
April 1, 2021
Carmen Nieves
Ever since I start having the service with this firm, they being very professional. They are concerned all the time about my medical treatment. Any question I have, they respond as soon as possible. Before I choose them, I pray to God to let me find someone that cares. And I found the greatest Lawyer Bradley Smith and Paralegal Elizabeth Saldana. Thank you so much for always been here for me.
Response from owner
March 10, 2023
argenies lopez
Not happy with service. Calls are not returned quick or appropriate. Not a big help on my case.
Response from owner
March 24, 2023
Enrique “Ecui”
Always attentive staff and great with replies and follow up.
Response from owner
March 24, 2023
Bill Cumbie
This whole firm has done all the work! Years have gone by, but the fighting hasn't stopped. They continue to fight and battle the other side, and keep me posted as soon as something happens. I would absolutely recommend this firm to anyone who needs a lawyer that has their back!
Georgia Grimm
Love the staff, very helpful convenient locations.
Richard Smith
Been my lawyers for years very helpful. And go out of there way to help there clients. Very quick response times always return call or answer right away. Very personal and professional
Karen White
H. Guy Smith represented my sister in a workers compensation case several years ago. When I dared to question his tactics, he almost threw me out of the office. Terrible communication with his legal assistant, Carol.
Amanda Sharpton
Competent, yet caring! Helpful even to out-of-state clients and great communication! From the lawyers and law assistants to the receptionists, they were a pleasure to work with, especially with sensitive & difficult cases.