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Smith, Feddeler & Smith, P.A.

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Topic

Staff & Attorney Professionalism

94.6% positive

Across 154 reviews of Smith, Feddeler & Smith, P.A. in Lakeland, FL, staff & attorney professionalism appears in 37 reviews (94.6% positive), from 2016-05-04 through 2026-05-27.


Key findings

  • Staff & Attorney Professionalism mentioned in 37 of 154 reviews (24%)

  • 94.6% of Staff & Attorney Professionalism reviews are 4 or 5 stars

  • Average rating in Staff & Attorney Professionalism reviews: 4.8★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    97%36 mentions
  • Courtesy & Friendliness

    49%18 mentions
  • Communication & Updates

    41%15 mentions
  • Responsiveness & Speed

    30%11 mentions
  • Problem Resolution & Effectiveness

    27%10 mentions
  • Technical Knowledge & Expertise

    19%7 mentions

Reviews mentioning staff & attorney professionalism

March 20, 2026

Luis Cruz

I want to sincerely thank my attorney, Carl A. Feddeler III, and his paralegal, Julia Irvins, for the outstanding work they did on my case. From the very beginning, they handled everything with professionalism, respect, and clear communication. Carl brought a high level of experience and confidence to my case, always making sure I understood the process and felt supported every step of the way. Julia Irvins was just as exceptional—organized, responsive, and always on top of every detail, which made a huge difference during a stressful time. What truly meant the most to me was how hard they fought for me. They didn’t treat me like just another case—they genuinely cared about my situation and worked tirelessly to get me a lump sum settlement and the best possible outcome. I’m beyond grateful for everything they’ve done for me. If you’re looking for a legal team that is professional, dedicated, and truly has your back, I highly recommend Carl A. Feddeler III and Julia Irvins. They are, without a doubt, one of the best legal teams in Florida.

Response from owner

Thank you for your kind words. We’re grateful for the opportunity to have worked with you and appreciate your trust in us. Wishing you all the best moving forward.

March 30, 2026

July 10, 2025

Timothy Campbell

Not a good one ,feel like i got scam it was about 10 to12 year ago they told me I was going to get one thing end up with another. They are not to be trusted.

Response from owner

We take our client's feedback to heart, and pride ourselves on being the firm that isn't in it for the quick flip. We care about our clients' recovery and their receipt of appropriate medical care. We understand people's lives are dramatically affected by work comp injuries. This firm was founded based on H. Guy Smith's uncle who was paralyzed from a sawmill injury. It sincerely concerns me that you would feel the need to leave a review like this considering we have not represented you in over 12 years. I have reviewed what I can from your file (as we have changed computers systems since representing you) and I would love the opportunity to discuss your experience in detail. Please contact Kim @ kmassey@all-injuries.com with a current phone number where you can be reached.

July 10, 2025

June 11, 2025

Gabrielle Hammond

I worked with Brad Smith on my workers compensation case, beginning in 2022. Brad was thorough; in insuring I saw all the correct Doctors and I received all the treatment for my injury. He and his team, worked zealously on my case. I was very happy with his professionalism and the results of my case.

Response from owner

We are happy to have help you through your work comp case. Thank you for taking the time to leave us a good review!

June 12, 2025

February 5, 2024

Sylvonia Williams

Excellent hard working team. It was a pleasure doing business with them. Thanks everyone!

Response from owner

Thanks for the 5-star review!

March 11, 2024

January 31, 2024

Kassidie Casagrand

Julia was a great person to work with, she was always there for any questions I had or even just to listen to me vent when I needed. I appreciate all that this team has done for me.

Response from owner

Julie has a lot of experience and is really a great person! Your recognition means a lot... Thank you!

March 11, 2024

November 4, 2023

Paola Dasilva

I Hired the law office, of Smith, Feddele, for my workers compassion case. Attorney Nelson and his staff, where up front with everything tell me the good and told me the bad when it comes to a workman's comp case they were very professional .communicated with them through phone emails and they always got back to me within a day or sooner. If I ever need a lawyer again I would definitely use this law office . And if anyone asks me about a good lawyer, definitely Smith and Feddele.

Response from owner

Thank you for the 5-stars. We appreciate our clients!

January 19, 2024

November 2, 2023

sheila jane

I have never been advised and informed so well. Lynn Davidson is so very kind, caring and helpful. Mr. Nelson takes his time with you and answers questions so you understand. They have always got things done for me in a very short time. I ham so thankful I have a caring firm backing me when it comes to workman's comp.

Response from owner

Thank you for sharing these kind words. We wish you the best!

January 19, 2024

October 12, 2023

Amable Santiago Andres

When I started my case with Mister Carl A. and Julie I didn't know what to think. Today I recommend this law office as one of the best in our area. Especially for cases of work accidents, they are the best. Thank you to all the staff. I have to especially thank Julie for being understanding and patient with me. She was always attentive, answering all my questions no matter how uncomfortable they were. And throughout the process she always kept me informed. Once again thank you all Cuando empese mi caso Con Mister Carl A. y Julie No sabia que pensar. Hoy les recomiendo a esta offina de abogados como una de las mejores en nuestra area. Sobre todo para casos de acidentes de trabajo Son los mejore . Una bes mas Grasias a todo el personal. Tengo que darle las grasias en especial a Julie por ser compresiva y paciencia para conmigo. Siempre atenta contestando todas mi preguntas por incomodas que fueran Y a largo del proseso siempre me mantuvo informado. Una ves mas grasias a todos

Response from owner

Thank you for the 5-star review. We truly love receiving feedback from our clients.

January 19, 2024

September 17, 2023

Teresa White

Great team

Response from owner

Thank you!

January 19, 2024

August 8, 2023

Tammy Bolin

Attorney Feddeler was awesome and very easy to work with, settled my case quickly and efficiently. Julia was also wonderful and very helpful. whenever I had a question, she had the answer.!!

Response from owner

So glad we were able to help!

September 7, 2023

June 23, 2023

Teresa Woods

They do what they say their going to do, on the ball...

Response from owner

Thank you!

September 7, 2023

March 8, 2023

Aurora Dominguez

Amazing place and people to work with. They are extremely professional and kind. If you want a staff who will take care of you, bring your case to Smith Feddeler & Smith, PA

Response from owner

Thank you!

March 10, 2023

December 4, 2022

Barbara Matthews

Awesome lawyers,professional and they get the job done!

Response from owner

Thank you for the great review. We appreciate you!

March 10, 2023

October 6, 2022

Matthew Baio

Great personal attention and help with your needs. Their legal assistance is handled by their legal assistants very well. Julia Ervin was the most amazing help you could ask for with case. Thank you for everything.

Response from owner

Thank you for trusting us to provide guidance and help. Good luck to you!

March 10, 2023

August 16, 2022

Kev Jameson

Do your homework and take your case elsewhere. Relative in dire need of more competent lawyers! Brad doesn’t work for his client’s needs and seems to be an individual that is paid for by the bigger corporations…hates his job, or is a straight rookie, based on his actions and unwillingness to listen. I’ll be spending more money for a better attorney! Also, note they would rather write off a review as “fake” when one is speaking honestly of their results, instead of attempting to restore trust…!

Response from owner

This client is not in our database, therefore this is a fraudulent review. Our firm, and Mr. Smith, are very dedicated to our clients and maintaining an exemplary level of professionalism. Attempts at defamation of character and insinuating our firm in any way has the best interests of "bigger corporations" in mind, could not be further from the truth. Our mission is, and will always be, fighting for the rights of the injured. I've searched our system and find that you are not, and have never been, a client of ours. Our firm only represents people and recently (this year) have been awarded the "Above and Beyond" award by a Statewide group who look out for the rights of injured workers. If you are familiar with the work comp system in Florida, then you should know that you will never be required to pay out of pocket for attorney fees, and attorney fees are approved by the Judge of Compensation Claims. Please keep that in mind if you are looking for a work comp attorney.

August 16, 2022

March 25, 2022

mike fields

best law firm ever , they helped my wife get a check coming in when she was not capable of working or even getting a job .i would absolutely recommend them to anyone who needs someone to fight for you that has the knowledge and skills needed to get you what you rightfully deserve . their staff is super nice and polite and very knowledgeable , if you need a great team on your side, do yourself a favor and give them a call , you won't regret it.

Response from owner

Thank you! We love to hear that you are happy with your results.

August 16, 2022

January 27, 2022

Rose Boone

My work comp case. The staff and attorneys very professional and kind answered all my question wonderful staff. Thank you Mr. Nelson and Mrs.Rosabal for all you did for me

Response from owner

That's our job and we take pride in doing it well! Thank you for taking the time to write a review. We're here if you need us in the future!

August 16, 2022

May 12, 2021

Dustin Fox

They will get u what they can the system sucks this place does not Julie and Carl did everything they could for me and I am Grateful

Response from owner

So glad we could help!

March 10, 2023

May 2, 2021

Zoey Bright

Shelby and mark are so helpful and amazing and are so fast working

April 30, 2021

Rolando Ramos

I am so grateful for you your dedication, and professionalism. Thank you so much!

Response from owner

Thanks for the review!!!

March 10, 2023

April 15, 2021

Jinola Smith

I appreciate the hard work and the professionalism this Law Firm shared and has with me. I thank them for all that they've done and continue to do for me and the community. May they have a long life in business

Response from owner

Always great to hear from a satisfied client! Thanks for taking the time to leave us a review!

March 10, 2023

March 15, 2021

Suzanne Wyatt

Mr. Capron was wonderful and understanding about my situation. His secretary Vickie Lawton was a joy to work with. I would highly recommend this fim to anyone!

Response from owner

Thank you!

April 1, 2021

March 3, 2021

Paula Herrington

I am grateful for Mr. Mark Capron of Smith, Feddeler & Smith Law Firm. I have been fighting my employer for several years on an injury I received at work. I found Mr. Capron and knew deep down in my heart he was the right Attorney to represent me. He is very knowledgeable and guided me through the entire process and thoroughly explained my rights. He treated me with the upmost respect and assured me I was in good hands. Mr. Capron was very attentive to my questions and fears and he treated me as if I was part of The Smith, Feddeler & Smith family and not just another case. He made me feel at all times he took my case and injuries personable. Every time I call the office I am greeted with a friendly voice and transferred to his paralegal Ms. Amy Davis. Ms Davis was always a listening ear and aloud me to take her valuable time when I was upset and had concerns. Her sincere and caring voice always calmed me down . She reassured me Mr. Capron was on my side and they would take care of me. Thank you Mr. Capron and Ms. Davis. I appreciate everything you have done for me and my family

Response from owner

Thank you!

April 1, 2021

March 1, 2021

Florida is my Home

Professional and personable. Prompt, knowledgeable and courteous firm.

Response from owner

Thank you!

April 1, 2021

February 12, 2021

Amber Chaput

My experience so far has been nothing but amazing. Everyone is so helpful and very understanding as this is my first legal situation, and I'm less than educated in the legality of things. Mr Capron, Amy, and Shelby have been fantastic. I didn't catch her name but the front desk worker who answers all the calls is always very pleasant to talk to and she is quick to transfer you to whomever you need. Couldn't be happier with my experience so far. I would recommend them to anyone needing help with workers comp related problems at this point!

Response from owner

Thank you!

April 1, 2021

February 10, 2021

X I

Great team

Response from owner

Thank you!

April 1, 2021

January 24, 2021

George Wilson

Mr. Balentine is very attentive and explains each detail related to your case. The staff is extremely professional and respectful.

Response from owner

Thank you!

April 1, 2021

November 7, 2020

olga mitchell

TO ATTORNEY NELSON JUST WANT TO SAY THANK YOU FOR EVERYTHING THAT YOU AND YOUR STAFF HAVE DONE FOR ME AND MY FAMILY IT HAS BEEN A ROUGH COUPLE OF YEARS BUT YOU AND YOUR STAFF WENT ABOVE AND BEYOUND FOR ME .WORDS CAN NOT EXPRESS THE GRATITUDE AND RESPECT THAT I HAVE FOR THANK YOU . AND IF I EVER NEED AN ATTORNEY YOU WILL BE THE FIRST ONE TO CALL BECUASE NO ONE HAS CARE FOR ME THE WAY YOU ALL DID . YOU AND YOUR STAFF HAVE MADE IT POSSIBLE FOR ME TO GO ON WHEN I WANT TO GIVE UP BUT YOU KEPT TELLING ME THAT IT WILL BE OK WE WILL GET THROUGH THIS AND WE DID THANK YOU THANK YOU SO MUCH MAY GOD BLESS ALL OF YOU BECUASE HE HAS BLESS ME WITH ALL YOU.

October 19, 2019

Catherine Burns

Great people! Debbie and Mr. Mason truly give me courage and strength. They are working on my disability case. Thank you!

Response from owner

It's great hearing this! Thank you for taking the time to share!

March 24, 2023

September 23, 2019

Elva Flores

SON MUY PROFESIONALES DR. NELSON Y STEFFANIE

August 31, 2019

Tammy Fritschie

Great people working hard to help.

June 4, 2019

Bill Cumbie

This whole firm has done all the work! Years have gone by, but the fighting hasn't stopped. They continue to fight and battle the other side, and keep me posted as soon as something happens. I would absolutely recommend this firm to anyone who needs a lawyer that has their back!

March 20, 2019

Georgia Grimm

Love the staff, very helpful convenient locations.

July 6, 2018

Richard Smith

Been my lawyers for years very helpful. And go out of there way to help there clients. Very quick response times always return call or answer right away. Very personal and professional

March 22, 2018

Momma Spyder

Great professional people.

February 13, 2018

Anthony Brown

Awesome place! Great staff!

January 7, 2018

Gypsea Sol Travels

Excellent company. Wonderful, caring staff.